Customer-Centric Vehicle Service Advisor

Ballyvesey Holdings Limited; Wellingborough; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Salary Sacrifice Company Pension

Death in Service - 2 x annual salary

Tusker Staff Car Scheme

Private Healthcare Scheme

Healthshield - Health Benefit Scheme

Help@Hand - Lifestyle and wellbeing

Workshop Tool Insurance

£50 Birthday Voucher

Cycle to Work Scheme

Long Service Award

Job summary

Midlands Truck & Van is seeking a Service Advisor at the Wellingborough Depot. You will greet customers, log vehicle details, and prepare repair quotations while coordinating with the workshop and customers to ensure smooth service delivery.

The role requires strong communication skills, IT proficiency, and a team-oriented approach. Experience in automotive customer service is desirable and you will be supported by a benefits package and ongoing training.

Qualifications

• Experience in customer-facing role within automotive or retail is desirable.
• Proficient in Microsoft Office and internal software for bookings/statements.
• Strong interpersonal and communication skills with a professional approach.

Responsibilities

• Greet customers in a friendly, professional manner.
• Check in vehicles and enter customer/vehicle data into internal systems.
• Create quotations for repairs/works to ensure customer satisfaction.
• Arrange vehicle pickup details with customers (date, time, method, location).
• Monitor repair status and update customers on progress.
• Explain repair/work details to workshop team to ensure clear handovers.
• Perform vehicle inspections before/after works and assist with admin duties.

Skills

Customer service experience

Communication skills

IT skills

Team player

Job description

Midlands Truck & Van is seeking a Service Advisor at the Wellingborough Depot. You will greet customers, log vehicle details, and prepare repair quotations while coordinating with the workshop and customers to ensure smooth service delivery.

The role requires strong communication skills, IT proficiency, and a team-oriented approach. Experience in automotive customer service is desirable and you will be supported by a benefits package and ongoing training.