Truck & Bus Service Advisor | Customer Champion

Volvo Group; Felixstowe; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension plan

Holiday entitlement

Healthcare plan

Parental leave

Referral bonus

Additional benefits

Job summary

Volvo Group in Felixstowe is seeking a Customer Service Representative (CSR) / Service Advisor to join the busy Volvo Truck & Bus team. You will handle customer contacts, book vehicles for servicing, prepare job cards, and keep customers updated on progress.

The role involves coordinating with workshop and parts teams, preparing estimates, obtaining authorisation for extra work, invoicing, and delivering a high standard of service in a fast-paced commercial vehicle environment.

Qualifications

• Customer-focused and professional.
• Able to manage multiple jobs at once.
• Confident communicating with customers and workshop teams.
• Commercially aware with good attention to detail.
• Comfortable discussing vehicle repairs, costs and timescales.
• Calm and professional under pressure.
• Strong team player with a positive attitude.
• IT literate and confident using workshop/service management systems.

Responsibilities

• Dealing with customers by phone, email and face-to-face.
• Booking commercial vehicles into the workshop for servicing, repairs and inspections.
• Preparing job cards and ensuring customer requirements are clearly communicated to technicians.
• Providing customers with regular updates on vehicle progress.
• Preparing estimates and obtaining customer authorisation for additional work.
• Liaising with technicians and parts colleagues to ensure jobs progress efficiently.
• Keeping customers informed of costs, timescales and completion dates.
• Invoicing completed work and ensuring all documentation is accurate.
• Handling customer queries and resolving issues professionally.

Skills

Customer service

Communication

Organisational skills

Teamwork

IT literacy

Tools

Workshop management systems

Job description

Volvo Group in Felixstowe is seeking a Customer Service Representative (CSR) / Service Advisor to join the busy Volvo Truck & Bus team. You will handle customer contacts, book vehicles for servicing, prepare job cards, and keep customers updated on progress.

The role involves coordinating with workshop and parts teams, preparing estimates, obtaining authorisation for extra work, invoicing, and delivering a high standard of service in a fast-paced commercial vehicle environment.