French-Speaking Customer Service Team Lead - Hybrid

Advancing People; Nottingham; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Remote working flexibility

Career progression

Company benefits

Job summary

Advancing People Multilingual Ltd in Nottingham is seeking a French-speaking Customer Service Team Leader to manage a busy team and maximise order-book conversion on a hybrid basis, with 2 days per week in the city centre.

You will implement and drive improvements to customer service procedures, coach staff, develop key relationships with strategic customers, and monitor SLA performance to ensure first-rate service and KPIs are met.

Qualifications

• Fluent in French and excellent verbal & written communication.
• Ability to multi-task in a fast-paced environment.
• Experience coaching and developing teams and managing customer service staff.
• Proven track record in delivering to SLAs and driving improvements.

Responsibilities

• Order Book Management: coordinate with internal and external stakeholders to keep orders updated, shipped and invoiced on time.
• Customer Relationship Management: develop strong relationships with key account contacts for ongoing partnerships.
• Staff Management: supervise and mentor the Customer Service team to maintain high morale and engagement.
• Reporting: compile and review reports to inform strategic improvements and KPI tracking.

Skills

French language

Communication

Multi-tasking

Problem solving

Diplomacy

Team leadership

Coaching

Influencing

Negotiation

Training & development

Performance management

Tools

Microsoft Excel

MS Office

Job description

Advancing People Multilingual Ltd in Nottingham is seeking a French-speaking Customer Service Team Leader to manage a busy team and maximise order-book conversion on a hybrid basis, with 2 days per week in the city centre.

You will implement and drive improvements to customer service procedures, coach staff, develop key relationships with strategic customers, and monitor SLA performance to ensure first-rate service and KPIs are met.