Tribunal Clerk

Brook Street; Cardiff; On-site; GBP 20,000 - 26,000; Full time

Job summary

Brook Street is recruiting a Tribunal Clerk for a fixed-term assignment in Cardiff. The role is fully office-based, 37 hours per week from 9am to 5pm, with ASAP start and a length of 5 months plus potential extension. You will support tribunal hearings in person and remotely via CVP, delivering professional customer service.

You will clerks hearings, verify case details, and handle day-to-day administrative tasks to keep proceedings running smoothly in a structured environment.

Qualifications

• Experience in customer-facing, process-driven work.
• Careful and detail-oriented approach to information checks.
• Ability to follow structured procedures and timelines.

Responsibilities

• Clerking hearings, in person and remotely via CVP.
• Check and manage vacancy/case details for accuracy.
• Provide clerical support to day-to-day administration.

Skills

Customer service

Attention to detail

Following procedures

Clear communication

Reliability

Job description

Tribunal Clerk

Location: Eastgate House, 35-43 Newport Road, Cardiff, CF24 0AB

Employment details: Fully office-based | 37 hours/week | 9am-5pm | ASAP start | 5 months + potential extension

HMCTS is looking for 1 Tribunal Clerk to join a professional team in Cardiff. If you enjoy delivering customer service with a calm, respectful approach-and you can stay organised while supporting hearings- this role is a strong match. You'll play a key part in ensuring tribunal proceedings run smoothly, both in person and remotely via CVP.

What you’ll be doing

• Clerking tribunal hearings, primarily in person and remotely via CVP
• Checking and managing vacancy/case details to ensure information is accurate (including where generic templates are used)
• Providing additional clerical support to keep day-to-day administration moving efficiently

What you’ll bring

• Customer service experience, ideally demonstrated through handling people-focused, process-driven work
• A careful and detail-oriented approach to checking information and maintaining accuracy
• Confidence working in structured settings and following procedures closely
• Clear communication skills and a friendly, professional manner- especially in time-sensitive situations
• Reliability and a "right first time" mindset that helps support fair, efficient hearings

Additional information

• Start date: ASAP
• Assignment length: 5 months (extension potential: Yes)
• No travel requirement and parking is not available

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.