Triage Officer

Hartlepool; Tees Valley; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Hartlepool Borough Council invites applications for a Full Time Fixed Term Contract role in the Jobs & Skills Team to support the Tees Valley Connect to Work Programme.

The post focuses on triage, eligibility checks and onboarding, coordinating with partners to ensure timely processing of referrals and effective employment support delivery. DBS checks apply under safer recruitment guidelines.

Qualifications

• DBS check required for Safer Recruitment post.
• Experience delivering administrative support and triage for employment programmes.
• Ability to manage referrals, eligibility checks and data handling.

Responsibilities

• Provide quality administrative support and act as first point of contact for enquiries/referrals.
• Oversee triage of referrals ensuring eligibility and onboarding to the programme.
• Assess individuals to decide appropriate employment support model (IPS or SEQF).
• Develop and maintain triage and assessment processes for expressions of interest/referrals.
• Prepare performance reports and presentations to support decision-making and improvement.

Job description

Full Time Fixed Term Contract- initially until March 2028 which may be extended subject to funding

Please note that this post is a Safer Recruitment post and will be subject to DBS check.

We are looking for a dedicated individual to Join our Hartlepool Jobs & Skills Team. You will support the effective delivery of the Tees Valley Connect to Work Programme which supports individuals with barriers orchallenges to get into and maintain their employment whilst connecting work, health and skills support in Tees Valley. You will oversee the triage of referrals to ensure individuals are eligible and onboard them onto the programme.

• Contribute to the successful delivery of the Connect to Work programme by providing quality administrative support, quality assurance, and acting as the first point of contact for enquiries/referrals to the programme.
• Have a strong understanding of eligibility and suitability requirements of the Connect to Work Programme, ensuring updates are identified, communicated and amendments are made to any materials and forms related to the programme.
• Oversee the processing of expressions of interest received for the programme in the form of direct and third-party referrals from professionals, coordinating with providers and individuals to ensure an efficient triage process is operated and referrals are processed within specified timescales for the Programme.
• Undertake and evidence the holistic assessment of individuals who are referred to the programme to make an appropriate triage decision on the appropriate model of employment support either Individual Placement & Support (IPS) or Supported Employment Quality Framework (SEQF).
• Assist in the development and maintenance of a structured triage and holistic assessment process to effectively manage Expressions of Interest/Referrals through Connect to Work.
• Prepare reports and presentations on performance of the triage service, providing recommendations to support strategic decision-making and continuous improvement in the Connect to Work Programme.
• Create and maintain effective working relationships with commissioned partners, coordinating holistic assessments for individuals and acting as the initial point of contact for support, complaints or issues in relation to the Programme.
• Collaborate with partner organisations to develop and maintain a database of employment supportand skills programmes, using this to signposting for support to those not eligiblefor Connect to Work.
• Research best practice triage provision to promote and implement continuous improvement within the Service.
• Understand safeguarding protocols and operate within these guidelines at all times to ensure the safety of all staff and individuals accessing the Service.

For an informal discussion please contact Marnie Ramsey, [e-mail] or 01429 523826

If you need help to complete the application form, then support is available from the Council's Jobs & Skills Service. You can contact the team by phoning 01429 868616 or by sending an e-mail to [e-mail].

Further information on training to upskill and boost your CV is also available online at www.hartlepooljobsandskills.com

PLEASE NOTE- All communication regarding your application for this post will be sent to the e-mail address that you have registered. Please ensure that you also check your junk mail.