Trauma Risk Management (TRiM) / Neurodiversity Support Coordinator

North East Ambulance Service NHS Foundation Trust; Newcastle upon Tyne; Remote; GBP 24,000 - 31,000; Full time

Job summary

North East Ambulance Service NHS Foundation Trust is seeking an Administrative/Coordination professional to support the Trauma Risk Management (TRiM) service and Neurodiversity Wellbeing Programme. The role involves coordinating referrals, onboarding, coaching allocations, and programme tracking, while maintaining confidential staff information and generating governance reports.

Strong organisational and analytical skills are essential.

Qualifications

• Advanced computer literacy/skills in Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint etc)
• Essential: Relevant level 4 qualification in business administration or project management.

Responsibilities

• Coordinate referrals and onboarding processes for the TRiM and Neurodiversity Wellbeing programmes.
• Produce reports and performance information for governance and service improvement.
• Manage confidential staff information and ensure data quality and timely actions.

Skills

Advanced MS Office

Education

Relevant level 4 qualification in business administration or project management

Job description

Job summary

The role provides comprehensive coordination, administration, data analysis and reporting support for the Trust's Trauma Risk Management (TRiM) service and Neurodiversity Wellbeing Programme. The post holder manages referrals, onboarding, coaching allocations, programme tracking, governance reporting and stakeholder communications, while maintaining accurate records and handling sensitive staff information confidentially. They work closely with internal teams, external coaching providers, TRiM practitioners and programme leads to monitor progress, analyse outcomes, coordinate training and supervision activities, support continuous service improvement, and ensure effective delivery of wellbeing support for staff. The role requires strong organisational, analytical and communication skills, the ability to manage competing priorities independently, and a commitment to creating a supportive, inclusive and neurodiversity-friendly workplace.

Main duties of the job

Job Purpose The post holder will provide comprehensive coordination, administrative and analytical support to key Staff Experience wellbeing programmes, including the Trust's Neurodiversity Wellbeing Programme and Trauma Risk Management (TRiM) service. The role will support the effective delivery of neurodiversity coaching, assessment and profiling tools, internal coach development and associated workstreams, whilst also providing administrative support for the Trust's TRiM programme, ensuring the effective coordination, monitoring and reporting of referrals, practitioner activity and programme outcomes. Working with a range of internal and external stakeholders, the post holder will coordinate referrals and onboarding processes, maintain programme information and tracking systems, monitor progress against agreed actions and timescales, produce reports and performance information, and support programme governance, evaluation and continuous improvement activities. The post holder will be expected to work with a degree of autonomy within agreed programme processes, proactively identifying outstanding actions, resolving routineissuesand escalating risks, delays, data qualityconcernsor more complex matters to the appropriate programme lead. The role involves handling confidential and sensitive staff information and requires a high level of organisation, accuracy, communication, discretion and professional judgement.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.

Person Specification

Education

Essential

• Relevant level 4 qualification in business administration or project management. (E.g. NVQ level 4, diploma, HNC etc)

Skills and Knowledge

Essential

• Advanced computer literacy/skills in Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint etc)

Experience

Essential

• Previous administrative experience is required, in particular working in a fast paced environment, with competing demands for attention.

Desirable

• Knowledge and/or experience of Trauma Risk Management

Disposition

Essential

• Ability to work autonomously, prioritise own workload and act on own initiative to agreed deadlines but is equally a strong team player.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Bernicia House / Home Working

TBC

NE15 8NY

United Kingdom

Employer's website