Triage Officer

Civic Recruitment Limited; Tonypandy; On-site; GBP 18,000 - 26,000; Full time

Job summary

Civic Recruitment Limited is seeking a frontline adviser for a 4-month contract with a local authority in Tonypandy. The role focuses on triage, identifying client needs, guiding people to the right support services, and coordinating appointments and referrals.

Candidates should have GCSEs including English and Maths, experience in customer-facing or administration roles, and be comfortable handling data. The job combines office-based work with remote days, and requires Enhanced DBS checks.

Qualifications

• Experience in a customer-facing, frontline, employability, or support services role.
• Experience providing administrative support in a busy environment.
• Experience managing records, databases and administrative processes.

Responsibilities

• Act as the first point of contact for clients via telephone, email, online enquiries and community activities.
• Assess referrals and self-referrals to determine the most appropriate support pathway.
• Conduct initial triage assessments and gather information regarding needs and circumstances.
• Coordinate appointments, assessments, reviews and referrals for programme support.
• Support development of individual action plans with mentors and employment staff.
• Ensure individuals are referred to suitable internal and external employment, skills, training and support services.
• Provide basic information and guidance regarding available programmes and opportunities.

Skills

Customer-facing experience

Administrative support

Record management

Education

GCSEs incl English & Maths

Job description

Tonypandy, United Kingdom | Posted on 30/07/2026

• Country United Kingdom
• Postal Code CF40

About Us

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.  That’s why we are passionate about transforming recruitment in the public and private sectors.
In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.
Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

4 months contract with a local authority

Job Purpose

• The postholder will be responsible for assessing incoming referrals, identifying client needs, and directing individuals to the most appropriate support services both within the Council and through external partners. The role combines client triage, administration, data management, compliance monitoring, and customer service, ensuring participants receive timely and effective support.
  

Responsibilities

• Act as the first point of contact for clients via telephone, email, online enquiries, and community-based activities.
  
• Assess referrals and self-referrals to determine the most appropriate support pathway.
  
• Conduct initial triage assessments and gather relevant information regarding individual needs and circumstances.
  
• Coordinate appointments, assessments, reviews, and referrals for clients accessing programme support.
  
• Support the development of individual action plans alongside mentors and employment support staff.
  
• Ensure individuals are referred to suitable internal and external employment, skills, training, and support services.
  
• Provide basic information and guidance regarding available programmes and opportunities.
  

Requirements:

• Essential Experience Required
  • Experience working in a customer-facing, frontline, community, employability, or support services role.
    
  • Experience providing administrative support in a busy environment.
    
  • Experience managing records, databases, and administrative processes.
    
• Essential Qualifications Required
  • GCSEs (or equivalent), including English and Mathematics.
    

Additional Information

• Contract Duration: 4 months with a local authority
  
• Working hours: 37 hours per week
  
• Location: Ty Elai, Heol Dinas Isaf, Tonypandy, Rhondda Cynon Taf, CF401NY, United Kingdom
  
• Enhanced DBS - Children's & Adults' Barred Lists required.
  
• Work pattern: Typically 3 days in the office, 2 days remote
  
• Interviews will take place at: Venue: Porth Plaza, Address: Foundry Place, Porth, CF39 9PN
  
• Application Deadline: 12th August 2026