Triage & Employment Support Specialist

Hartlepool; Tees Valley; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Hartlepool Borough Council invites applications for a Full Time Fixed Term Contract role in the Jobs & Skills Team to support the Tees Valley Connect to Work Programme.

The post focuses on triage, eligibility checks and onboarding, coordinating with partners to ensure timely processing of referrals and effective employment support delivery. DBS checks apply under safer recruitment guidelines.

Qualifications

• DBS check required for Safer Recruitment post.
• Experience delivering administrative support and triage for employment programmes.
• Ability to manage referrals, eligibility checks and data handling.

Responsibilities

• Provide quality administrative support and act as first point of contact for enquiries/referrals.
• Oversee triage of referrals ensuring eligibility and onboarding to the programme.
• Assess individuals to decide appropriate employment support model (IPS or SEQF).
• Develop and maintain triage and assessment processes for expressions of interest/referrals.
• Prepare performance reports and presentations to support decision-making and improvement.

Job description

Hartlepool Borough Council invites applications for a Full Time Fixed Term Contract role in the Jobs & Skills Team to support the Tees Valley Connect to Work Programme.

The post focuses on triage, eligibility checks and onboarding, coordinating with partners to ensure timely processing of referrals and effective employment support delivery. DBS checks apply under safer recruitment guidelines.