Triage Case and Community Outreach Worker

New Progress Housing Association Ltd; Leyland; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

EAP

Training & development

Work-life balance

Job security

Job summary

Key Unlocking Futures in Leyland is hiring a Triage Case & Community Outreach Worker to act as a first point of contact for survivors referred to the domestic abuse service. You will conduct initial risk assessments, deliver crisis intervention and safety planning, and provide short-term, person-centred support.

You will manage a small caseload, work with partner agencies, advocate for safe housing and access to local services, and participate in an on-call rota when required.

Qualifications

• Experience of providing direct emotional, practical and welfare support to survivors of domestic abuse, including crisis intervention and initial assessment.
• Experience of managing a caseload, creating support plans and completing safety planning through a person-centred, trauma-informed approach.
• A strong understanding of domestic abuse dynamics, impacts and perpetrator behaviours, together with safeguarding legislation and good practice.
• The ability to manage competing demands, prioritise effectively and stay organised in a busy, fast-paced service.
• Excellent communication, advocacy and interpersonal skills, with the ability to build rapport with survivors and effective relationships with partner agencies.
• Good ICT skills, including confidence using databases and case management systems and maintaining accurate, confidential records.
• A Full UK driving licence and use of your own car for work journeys, plus flexibility for some evening or weekend work and participation in an on‑call rota when required.
• A relevant professional qualification or equivalent experience, and DASH RIC or SafeLives awareness training, would be desirable.

Responsibilities

• Manage incoming referrals from MASH, MARAC, partner organisations and the helpline.
• Complete SafeLives DASH risk assessments, provide tailored safety planning and crisis intervention.
• Ensure cases are directed to the most appropriate support.
• Carry a small caseload of medium-risk cases, offering person-centred, trauma-informed and time-limited support around safeguarding, housing, mental health, finances, welfare benefits and related needs.
• Advocate for survivors, help them access safe housing and local services, and support them to build independence and achieve clear outcomes.

Skills

Emotional support

Crisis intervention

Caseload management

Safeguarding knowledge

Advocacy

ICT skills

Communication

Driving licence

Education

Professional qualification or equivalent experience

Job description

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We’re Hiring: Triage Case & Community Outreach Worker

Reference: OCT20262402

Expiry date: 22:59, Sun, 18th Oct 2026

Location: Leyland

Benefits: A benefits package focused on work-life balance. 25 days paid leave (FTE) plus bank holidays. Access to Employee Assistance Programme EAP Health Cash Plan via Medicash.

Organisation: Key Unlocking Futures
Salary: £26,806 per annum
Location: Agile working with travel across Lancashire (namely Chorley and South Ribble)
Hours: 36.5 hours per week
Contract: Permanent
DBS: Enhanced DBS required

Triage Case & Community Outreach Worker at Key Unlocking Futures

KEY

At Key Unlocking Futures, part of Progress Housing Group, we help people across Lancashire build better lives. For over 30 years, we’ve supported children, young people and families through difficult times with compassionate, practical services that make a real difference.

We’re looking for a compassionate and resilient Triage Case & Community Outreach Worker to act as a first point of contact for people referred into our domestic abuse service. You’ll complete initial risk assessments, provide crisis intervention and safety planning, and deliver focused, short-term support that helps survivors stay safe, regain confidence and move forward.

Your Role as a Triage Case & Community Outreach Worker for Key:

As a Triage Case & Community Outreach Worker, you will manage incoming referrals from MASH, MARAC, partner organisations and the helpline, making timely initial contact with survivors. You will complete SafeLives DASH risk assessments, provide tailored safety planning and crisis intervention, and ensure cases are directed to the most appropriate support.

You will also carry a small caseload of medium-risk cases, offering person-centred, trauma-informed and time-limited support around safeguarding, housing, mental health, finances, welfare benefits and related needs. Working closely with statutory , voluntary and community partners , you will advocate for survivors, help them access safe housing and local services, and support them to build independence and achieve clear outcomes.

What You Will Bring:

• Experience of providing direct emotional, practical and welfare support to survivors of domestic abuse, including crisis intervention and initial assessment.
• Experience of managing a caseload, creating support plans and completing safety planning through a person-centred, trauma-informed approach.
• A strong understanding of domestic abuse dynamics, impacts and perpetrator behaviours, together with safeguarding legislation and good practice.
• The ability to manage competing demands, prioritise effectively and stay organised in a busy, fast-paced service.
• Excellent communication, advocacy and interpersonal skills, with the ability to build rapport with survivors and effective relationships with partner agencies.
• Good ICT skills, including confidence using databases and case management systems and maintaining accurate, confidential records.
• A relevant professional qualification or equivalent experience, and DASH RIC or SafeLives awareness training, would be desirable.
• A Full UK driving licence and use of your own car for work journeys, plus flexibility for some evening or weekend work and participation in an on‑call rota when required.

What We Offer:

• A competitive salary of £26, 806 in recognition of your skill and dedication.
• A benefits package focused on work-life balance.
• Access to Employee Assistance Programme EAP
• A role within an established organisation with almost 30 years of helping individuals and families building a brighter future for themselves.
• A rewarding role with real purpose
• Supportive team environment
• Training and development opportunities
• The chance to be part of a trusted organisation changing lives across Lancashire
• Job security with a Permanent position that promotes work life balance

This is your chance to join an organisation with a strong social purpose, where your work will have a direct impact on the safety, confidence and independence of survivors of domestic abuse.

We’re proud that this impact has been recognised beyond our organisation. Key Unlocking Futures has been named the 2026 Spring North Charity of the Year and Impact Award winner, and we’re also delighted to have been shortlisted as BIBA finalists. It’s recognition that reflects the dedication of our team, the strength of our partnerships, and the difference we continue to make for people and communities across Lancashire.

Application Closing Date: 23.59pm on the 18 th October 2026

Interview Dates: 26 th , 27 th , 28 th & 29 th October 2026

Inclusion matters here

Key Unlocking Futures is an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.