Triage Advisor

Durham County Council; North East; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Annual leave 27 days rising to 32 days

LGPS pension scheme

Hybrid working

Job summary

DurhamEnable is recruiting a Triage Advisor to join Durham County Council's Connect to Work programme. You will be the first point of contact for referrals, carrying out assessments and signposting participants to appropriate services while coordinating with the Team Leader to guide people into the right employment pathway.

We value person-centred support, strong communication, and a collaborative approach to help participants access meaningful, sustainable work across County Durham, with a

Qualifications

• Person-centred and empathetic approach.
• Organised and detail-oriented.
• Excellent communication skills and teamwork.
• Passionate about inclusive employment.

Responsibilities

• Carry out initial assessments to understand individual needs.
• Priori tise support and signpost to the right services.
• Guide participants into the appropriate employment pathway (SEQF or IPS) with our Team Leader.
• Build strong relationships with participants, families, partners and employers.
• Contribute to shaping initial support plans and ensure smooth transitions into the right support.

Skills

Empathetic

Organised

Strong communicator

Team player

Job description

We’ve got an exciting opportunity for a passionate and people-focused individual to join DurhamEnable as a Triage Advisor, supporting the Connect to Work programme.

Connect to Work is the government’s new flagship employment programme under the Get Britain Working strategy. Running across England and Wales until March 2030, it’s designed to help disabled people, those with health conditions, and individuals facing complex barriers into meaningful, sustainable employment—using the proven Supported Employment model.

About the Role

As our Triage Advisor, you’ll be the first point of contact for referrals into the programme. You’ll:

• Carry out initial assessments to understand individual needs
• Prioritise support and signpost to the right services
• Work closely with our Team Leader to guide participants into the right employment pathway (SEQF or IPS)
• Build strong relationships with participants, families, partners, and employers
• Help shape initial support plans and ensure a smooth transition into the right supportThis is a permanent role, offering the chance to make a real difference in people’s lives across County Durham.

What We’re Looking For

We’re after someone who is:

• Person-centred and empathetic
• Organised and detail-oriented
• A great communicator and team player
• Passionate about inclusive employment

Interested?

For more information, contact Melanie Kearney – [e-mail]

INTERVIEWS

Interviews will be held on week commencing 5th October 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.

Explore the full range of rewards and benefits on our website. Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.

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