Triage & Community Outreach Worker - Domestic Abuse Support

New Progress Housing Association Ltd; Leyland; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

EAP

Training & development

Work-life balance

Job security

Job summary

Key Unlocking Futures in Leyland is hiring a Triage Case & Community Outreach Worker to act as a first point of contact for survivors referred to the domestic abuse service. You will conduct initial risk assessments, deliver crisis intervention and safety planning, and provide short-term, person-centred support.

You will manage a small caseload, work with partner agencies, advocate for safe housing and access to local services, and participate in an on-call rota when required.

Qualifications

• Experience of providing direct emotional, practical and welfare support to survivors of domestic abuse, including crisis intervention and initial assessment.
• Experience of managing a caseload, creating support plans and completing safety planning through a person-centred, trauma-informed approach.
• A strong understanding of domestic abuse dynamics, impacts and perpetrator behaviours, together with safeguarding legislation and good practice.
• The ability to manage competing demands, prioritise effectively and stay organised in a busy, fast-paced service.
• Excellent communication, advocacy and interpersonal skills, with the ability to build rapport with survivors and effective relationships with partner agencies.
• Good ICT skills, including confidence using databases and case management systems and maintaining accurate, confidential records.
• A Full UK driving licence and use of your own car for work journeys, plus flexibility for some evening or weekend work and participation in an on‑call rota when required.
• A relevant professional qualification or equivalent experience, and DASH RIC or SafeLives awareness training, would be desirable.

Responsibilities

• Manage incoming referrals from MASH, MARAC, partner organisations and the helpline.
• Complete SafeLives DASH risk assessments, provide tailored safety planning and crisis intervention.
• Ensure cases are directed to the most appropriate support.
• Carry a small caseload of medium-risk cases, offering person-centred, trauma-informed and time-limited support around safeguarding, housing, mental health, finances, welfare benefits and related needs.
• Advocate for survivors, help them access safe housing and local services, and support them to build independence and achieve clear outcomes.

Skills

Emotional support

Crisis intervention

Caseload management

Safeguarding knowledge

Advocacy

ICT skills

Communication

Driving licence

Education

Professional qualification or equivalent experience

Job description

Key Unlocking Futures in Leyland is hiring a Triage Case & Community Outreach Worker to act as a first point of contact for survivors referred to the domestic abuse service. You will conduct initial risk assessments, deliver crisis intervention and safety planning, and provide short-term, person-centred support.

You will manage a small caseload, work with partner agencies, advocate for safe housing and access to local services, and participate in an on-call rota when required.