Treatment coordinator

Bupa Dental Care; Sutton Coldfield; Hybrid; GBP 17,000 - 22,000; Part time

Benefits offered by this job

GDC registration

CPD training

Pension scheme

Employee discounts

Job summary

Bupa Dental Care Total Orthodontics Sutton Coldfield is hiring a Treatment Co-ordinator to welcome patients, explain treatment options, and guide them through their orthodontic journey. You will support clinicians, manage records, and ensure a smooth patient experience in a part-time role.

The ideal candidate has dental or healthcare experience, excellent communication, and strong organisational skills, with a customer-first mindset. GDC registration and CPD support are provided.

Qualifications

• Dental/orthodontic experience preferred.
• Excellent communication and interpersonal skills.
• Confident and professional approach.
• Strong organisational and administrative abilities.
• Passion for customer service and patient care.
• Ability to build trust and rapport quickly.
• Experience in treatment co-ordination or sales/customer engagement advantageous but not essential.

Responsibilities

• Be the first point of contact for new private patients and existing patients exploring specialist treatments.
• Confidently discuss treatments and fees involved.
• Explain treatment options and financing clearly.
• Deliver high-quality patient service to support efficiency and profitability.
• Coordinate dentist appointments within the treatment plan.
• Maintain productive relationships with practice team.
• Support Practice Manager and deputise as needed.

Skills

Dental/orthodontic experience

Excellent communication

Organisational skills

Customer service

Stakeholder management

GDC registered

Practice management systems

Tools

Dental practice management systems

Job description

Treatment Co-ordinator needs to be GDC registered

Bupa Dental Care Total Orthodontics, Sutton Coldfield
7 Penns Lane, Sutton Coldfield, B72 1AY
Part-Time | 20 Hours Per Week
Working Pattern: Tuesday (8hrs), Wednesday (8hrs), Friday (4hrs)
Hiring Manager: Rachel Hughes

Be the Smile Behind the Journey
At Bupa Dental Care Total Orthodontics Sutton Coldfield, we're not just creating straighter smiles we're helping people gain confidence and transform lives.
We're looking for a warm, organised and patient-focused Treatment Co-ordinator (TCO) to become the welcoming face of our specialist orthodontic practice. If you thrive on building relationships, delivering exceptional service and guiding patients through important healthcare decisions, this could be the perfect opportunity for you.

What You'll Be Doing

As our Treatment Co-ordinator, you'll play a key role in helping patients feel informed, reassured and excited about their orthodontic journey.

• Welcome and support patients throughout their treatment journey
• Conduct patient consultations and explain treatment options clearly and confidently
• Help patients understand treatment plans and financing options
• Build strong patient relationships and deliver an outstanding experience
• Work closely with clinicians and the practice team to ensure smooth patient journeys
• Manage enquiries and support appointment conversion opportunities
• Maintain accurate patient records and follow-up communications

What We're Looking For

We're looking for someone who genuinely enjoys helping people and has a talent for creating positive experiences. You'll ideally have:

• Previous dental, orthodontic or healthcare experience
• Excellent communication and interpersonal skills
• A confident and professional approach
• Strong organisational and administrative abilities
• A passion for customer service and patient care
• The ability to build trust and rapport quickly
• Experience in treatment co-ordination or sales/customer engagement is advantageous but not essential

Why Join Bupa Dental Care?

At Bupa, you'll be part of a supportive team that genuinely cares about its people and patients.

What's in it for you?

• A welcoming and friendly orthodontic practice
• The opportunity to make a real difference to patients' confidence and wellbeing
• Ongoing learning and development opportunities
• Access to Bupa benefits and wellbeing support
• A respected healthcare brand with a people-first culture

Here at Bupa Dental Care our people are at the heart of everything we do, because we care. For our Treatment Coordinators we have created an environment where you can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and talented experts.

As a Treatment Coordinator you’ll be working alongside an experienced practice team and have access to exceptional development opportunities to take you as far as you want to go.

Treatment Coordinator responsibilities

• Be the first point of contact for new private patients to the practice; and existing patients expressing an interest in specialist treatments
• Confidently discuss the treatment and fees involved
• Deliver a high-quality service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness, and profitability
• Be a champion of customer satisfaction and coach team members on best practice
• Coordinate’s dentist appointments throughout the treatment plan
• Establish and maintain productive working relationships with all members of the practice team
• Play a key role in the practice leadership team, supporting and deputising for the Practice Manager

Your skills and experience

• Extensive clinical knowledge of treatments provided within a healthcare setting
• Strong and confident communication skills, both verbal and written, with the ability to clearly understand and communicate complex treatment plans, procedures and requirements
• Previous experience of delivering an outstanding service in a customer facing role
• Proven strong stakeholder management skills with the ability to deal with a broad range of people
• CQC/GDC registered, and knowledge of dental practice management systems is desirable

Your salary and benefits

• A competitive starting salary and the opportunity to increase this through training and development
• Fully funded CPD training, GDC registration, DBS and Professional Indemnity, saving you over £500 per year
• Established progression and development
• Contributory pension scheme
• Modern surgeries and dental software systems
• Access to a full training and development platform, with access to thousands of courses at your fingertips
• Competitive staff benefits including discounts in over 7000 retailers, discounted gym membership and even a day off for your wedding!
• Access to a 24 hour GP through your phone, 24/7
• Early access to your earned wages for the times you might need it
• Earn up to £3,000 per referral in our employee referral scheme
• Your uniform will be provided.

We're proud to have been named in the LinkedIn Top Companies Where the UK Wants to Work, the Forbes World's best employers, and in the Inclusive Top 50 UK Employers list.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Due to the high level of interest in our roles, we are only able to contact short-listed candidates. Good luck!