Treatment Coordinator/Dental Nurse

Bupa Dental Care; Ely; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Fully funded CPD training

GDC registration covered

DBS check covered

Professional Indemnity covered

Discounts in >7000 retailers

Wedding day off

Job summary

Bupa Dental Care Market Chambers in Peterborough is seeking a Treatment Coordinator to support patients through their treatment journey while also carrying out dental nursing duties as required.

You will join a modern, fully private practice with a private patient base, advanced digital technology, and a supportive team. The role offers development opportunities and a focus on delivering an exceptional patient experience.

Qualifications

• GDC registered Dental Nurse required with strong patient-care skills.
• Excellent communication and customer-service abilities are essential.
• Organised, professional approach and ability to work with a team.

Responsibilities

• Be the first point of contact for private patients and those interested in specialist treatments.
• Confidently discuss treatments and fees with patients.
• Deliver high-quality service to improve patient satisfaction and clinic profitability.
• Coordinate dentist appointments throughout treatment plans.
• Support the Practice Manager and team as needed.

Skills

Excellent communication

Patient care

Organised and professional

Customer service

Stakeholder management

GDC registered

Education

GDC registered Dental Nurse

Tools

Dentally

Practice management systems

Job description

Dental Treatment Coordinator

Bupa Dental Care Market Chambers, Peterborough

Abigail Wheeler, Practice Manager at Bupa Dental Care Market Chambers, Peterborough, is looking for a GDC Qualified Dental Nurse to join the team as a Treatment Coordinator. This is an exciting opportunity to work within a modern, fully private dental practice in the heart of Peterborough's city centre.

About the Practice

Located in Cathedral Square, Peterborough, our practice was fully refurbished in 2021 and offers a modern working environment with:

• Fully private patient base
• Dentally software
• Air conditioning in all surgeries
• iTero scanner
• OPG/CBCT facilities
• Free on-site parking
• Friendly and supportive team environment

Working Hours

Full Time

• Monday: 8:15am - 5:45pm
• Tuesday: 8:15am - 5:45pm
• Wednesday: 8:15am - 5:45pm
• Thursday: 8:15am - 5:45pm
• Friday: 8:15am - 5:45pm
• Saturday: 8:30am - 2:00pm (worked on a rotational basis)

About the Role

As a Treatment Coordinator, you will support patients throughout their treatment journey while also carrying out dental nursing duties as required. You will play a key role in delivering an exceptional patient experience and helping patients understand their treatment options.

What We're Looking For

• GDC registered Dental Nurse
• Excellent communication and patient care skills
• Organised and professional approach
• Previous Treatment Coordinator experience is desirable but not essential
• Passion for delivering outstanding customer service

Why Join Bupa Dental Care?

• Your GDC registration, DBS check and professional indemnity are all covered by Bupa Dental Care
• A family feel practice with the security and stability of a leading healthcare provider
• Industry-leading employee benefits
• Modern, well-equipped practice environment
• Free on-site parking
• Opportunity to work with advanced digital technology and a highly experienced team

Here at Bupa Dental Care our people are at the heart of everything we do, because we care. For our Treatment Coordinators we have created an environment where you can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and talented experts.

As a Treatment Coordinator you’ll be working alongside an experienced practice team and have access to exceptional development opportunities to take you as far as you want to go.

Treatment Coordinator responsibilities

• Be the first point of contact for new private patients to the practice; and existing patients expressing an interest in specialist treatments
• Confidently discuss the treatment and fees involved
• Deliver a high-quality service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness, and profitability
• Be a champion of customer satisfaction and coach team members on best practice
• Coordinate’s dentist appointments throughout the treatment plan
• Establish and maintain productive working relationships with all members of the practice team
• Play a key role in the practice leadership team, supporting and deputising for the Practice Manager

Your skills and experience

• Extensive clinical knowledge of treatments provided within a healthcare setting
• Strong and confident communication skills, both verbal and written, with the ability to clearly understand and communicate complex treatment plans, procedures and requirements
• Previous experience of delivering an outstanding service in a customer facing role
• Proven strong stakeholder management skills with the ability to deal with a broad range of people
• CQC/GDC registered, and knowledge of dental practice management systems is desirable

Your salary and benefits

• A competitive starting salary and the opportunity to increase this through training and development
• Fully funded CPD training, GDC registration, DBS and Professional Indemnity, saving you over £500 per year
• Established progression and development
• Contributory pension scheme
• Modern surgeries and dental software systems
• Access to a full training and development platform, with access to thousands of courses at your fingertips
• Competitive staff benefits including discounts in over 7000 retailers, discounted gym membership and even a day off for your wedding!
• Access to a 24 hour GP through your phone, 24/7
• Early access to your earned wages for the times you might need it
• Earn up to £3,000 per referral in our employee referral scheme
• Your uniform will be provided.

We're proud to have been named in the LinkedIn Top Companies Where the UK Wants to Work, the Forbes World's best employers, and in the Inclusive Top 50 UK Employers list.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Due to the high level of interest in our roles, we are only able to contact short-listed candidates. Good luck!