Treatment Coodinator

Impress; City of Edinburgh; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Attractive compensation package

Incentive program tied to KPIs

Permanent full-time contract 40h/week

Modern clinics with high-end equipment

Discounts on treatments and products

Comprehensive training for growth

Supportive team for admin procedures

Dynamic career development environment

Job summary

Impress is the No.1 chain of technology-enabled orthodontic clinics in Europe, redefining care through medical expertise and digital journeys. The Treatment Coordinator role centers on delivering world-class service to patients across our clinics, driving sales and ensuring a smooth patient journey.

We offer comprehensive training, an incentive program based on KPIs, and a permanent full-time contract with 40 hours per week in a dynamic, fast-paced environment.

Qualifications

• 2+ years experience in a successful sales position with B2C and F2F experience.
• Energetic, well-organised and team spirited.
• Excellent presentational skills for treatment introduction.
• Excellent verbal and written communication skills.

Responsibilities

• Be the face of IMPRESS, deliver a world-class experience for every customer.
• Achieve KPIs and sales targets.
• Call and follow-up with customers to drive sales.
• Provide our customers with information about IMPRESS oral care products.
• Keep accurate records of customer interactions and activities for improving the patient journey.
• Help patients to finance their treatments.
• Coordinate with the booking agents and patient care for smooth appointment planning.
• Work with your team to create a positive, high-energy atmosphere.

Skills

Sales experience

Customer service

Presentations

Verbal & written communication

Job description

Impress is the No.1 chain of technology-enabled orthodontic clinics in Europe, redefining how orthodontic care is delivered through a unique combination of medical expertise, advanced technology, and fully digital patient journeys.
In just a few years, we have expanded across multiple European markets, treated hundreds of thousands of patients, and built one of the fastest-growing HealthTech platforms in the region.
At Impress, we are building the future of orthodontics – and we’re looking for ambitious people who want to help shape it.
We're looking for our next treatment coordinator; this role would be centered in providing an excellent service to our patients.

Why Join Us

• Attractive Compensation Package based on experience and expectations.
• Incentive program linked to KPIs.
• Permanent full-time contract, 40 hours per week.
• Modern, beautifully designed clinics with high-end equipment.
• Special discounts & benefits on treatments, aligners, and products.
• Comprehensive training for professional growth.
• Support team to help out with administrative procedures.
• Dynamic, unique, and fast-paced environment with impressive career development opportunities.

Responsibilities

• Be the face of IMPRESS, deliver a world-class experience for every customer.
• Achieve KPIs and sales targets.
• Call and follow-up with customers to drive sales.
• Provide our customers with information about IMPRESS oral care products.
• Keep accurate records of customer interactions and activities for improving the patient journey.
• Help patients to finance their treatments.
• Coordinate with the booking agents and patient care for smooth appointment planning.
• Work with your team to create a positive, high-energy atmosphere.

Requirements

• 2+ years experience in a successful sales position with B2C and F2F experience.
• Previous experience in the dental industry will be a plus.
• Energetic, well-organised and team spirited.
• Numbers-driven for sales and improving conversion rates.
• Passionate for customer relation maintenance.
• Excellent presentational skills for treatment introduction.
• Excellent verbal and written communication skills.
• Being able to travel across the 2 clinics in London as per the need of the business.

Diversity and Inclusion

We cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor. Our differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results.Join us today and make a difference, one smile at a time!