Treatment Coordinator

Impress; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Full-time contract - 40h/week

Flexible schedule

Fresh fruits and healthy snacks at the

Teeth aligner and whitening team"},{

Collaborative work environment and POS

Job summary

Impress is seeking a Clinic Director to lead our dental clinics, overseeing customer journeys from initial greeting to final treatment. You will drive sales, ensure flawless patient experience, and coordinate schedules and team performance in a fast-paced, international setting.

The role requires at least 2 years in a similar role, familiarity with dental services is a plus, and strong communication with an autonomous, proactive approach.

Qualifications

• Excellent communication skills and ability to engage with customers
• Team-oriented with proactive attitude and enthusiasm
• Ability to work autonomously and take ownership of tasks
• English language skills recommended for international team

Responsibilities

• Be the face of Impress, greet customers, sell treatments and guide timelines and expectations
• Engage with customers to keep them excited about their journey to a confident smile
• Take responsibility for customers from first visit through end of treatment and resolve issues
• Engage in marketing activities, influencer outreach, photoshoots and video recordings
• Train new joiners, sales associates, doctors and medical staff
• Create schedules and ensure best team performance
• Track conversions and ensure strong performance
• Meet sales budgets
• Ensure 100% amazing look and feel in clinics

Skills

Communication

Team player

Autonomy

English

Job description

WORK WITH US!

IWe are Impress. We believe everyone deserves a smile they’ll love.

IWe are Impress. We believe everyone deserves a smile they’ll love.

Impress is #1 European orthodontic chain of new generation. We provide an affordable, doctor-directed, and fully digitalized way to straighten teeth with invisible aligners and digital braces.

Our business model, a true combination of medical expertise and digitalization, has been recognized as the top fastest-growing.

Impress hardworking team is passionate about teeth, digitalization, and customer service. We are growing our team and are looking for Clinic Director.

What You Will Do

• Be the face of Impress, greet customers, sell Impress treatments and productions, and guide customers through timelines and expectations
• Engage and form a genuine connection with our customers to keep them excited about their journey to a more confident smile
• Take responsibility for the customers from the first visit until the end of treatment, solve issues of problem patients
• Engage in marketing, receipt of influencers, and photoshoots and video recordings
• Train new comers and sales associates, doctors and medical staff
• Create schedules and ensure best team performance
• Track conversions and ensure good performance
• Meet sales budgets
• Ensure 100% amazing look and feel in the clinics

What We Expect From You

• +2 years of experience in a similar role
• Previous experience in the Dental Industry will be considered as a plus
• You are a team player, positive, curious and enthusiast
• You are goal oriented and you like working with autonomy
• You are proactive and eager to take responsibilities
• You have high communication skills
• English is highly recommended

Why We Are Cool

• Work with an international and multicultural team!
• Competitive salary
• Full time contract - 40h/week
• Flexible schedule
• Fresh fruits and healthy snacks at the office
• Teeth aligner and whitening team benefits
• Collaborative work environment and positive culture
• Opportunities to grow within a fast-paced, innovative company and real start-up experience