Clinic Manager

Impress; West of England; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

KPIs incentive program

40 hours per week

Modern clinics and equipment

Discounts on treatments and products

Training and development

Job summary

IMPRESS in the Greater Leeds Area is seeking a Clinic Manager to be the face of the brand on-site and lead the on-site team across administrative and clinical operations. You will ensure a patient-friendly environment, guide the sales team to improve conversion, and coordinate with booking agents for smooth appointments.

You will oversee recruitment, marketing actions, and reception duties, while maintaining high sanitary and professional standards in a fast-paced, growth-oriented clinic network.

Qualifications

• Proven previous experience in Dental Clinical Management.
• Calm and professional demeanor toward the team and patients.
• Leadership, verbal and written communication skills for management.
• Energetic, well-organised and team-spirited.
• Numbers-driven for sales.
• Passionate for training the team to help patients through their journey.
• Strong knowledge and use of PC and common software applications.

Responsibilities

• Be the face of IMPRESS, deliver a world-class experience for every customer.
• Lead the on-site team with their tasks and responsibilities.
• Maintain the clinic's team and a patient-friendly environment.
• Resolve escalated patient-related issues.
• Guide the sales team to improve the clinic's conversion rate.
• Ensure clinic compliance and sanitary protocols.
• Coordinate with booking agents and patient care for smooth appointments.
• Participate in recruitment, marketing actions and reception of patients.

Skills

Leadership

Verbal communication

Written communication

Team leadership

Customer service

PC skills

Sales mindset

Training others

Tools

Office software

Clinic management software

Job description

Clinic ManagerImpress Greater Leeds Area (On-site)

We are IMPRESS. We believe everyone deserves a smile they'll love.

About Us

We are IMPRESS, the largest chain of digital orthodontic clinics in Europe, revolutionising the invisible orthodontic sector and bringing smiles to people's faces. Our unique combination of medical expertise and digitalisation has earned us recognition as one of the top fastest-growing HealthTech companies by Forbes. Born in Barcelona in 2019, we have expanded across 10 countries with more than 140 locations, offering leading care and state-of-the-art technology.

Why Join Us

• Attractive Compensation Package based on experience and expectations.
• Incentive program linked to KPIs.
• Permanent Full-time contract, 40 hours per week.
• Modern, beautifully designed clinics with high-end equipment.
• Special discounts & benefits on treatments, aligners, and products.
• Comprehensive training for professional growth.
• Support team to help out with administrative procedures.
• Dynamic, unique, and fast-paced environment with impressive career development opportunities.

Responsibilities

• Be the face of IMPRESS, deliver a world-class experience for every customer.
• Supervise and lead the on-site team with their tasks and responsibilities.
• Maintain the clinic's team and your professionalism to sustain a patient-friendly environment.
• Solve escalated issues of any problems relating to patients.
• Guide the sales team to improve the clinic's conversion rate.
• Ensure compliance and performance of the clinic with sanitary protocols.
• Coordinate with the booking agents and patient care for smooth appointment planning.
• Participate in recruitment, marketing actions and reception of patients.

Requirements

• Proven previous experience in Dental Clinical Management.
• Calm and professional manner toward the team and the patients.
• Leadership, verbal and written communication skills for management.
• Energetic, well-organised and team spirited.
• Numbers-driven for sales.
• Passionate for training the team to help patients through their journey.
• Strong knowledge and use of PC and common software applications.

Diversity And Inclusion

We cultivate a culture of inclusion and diversity.

We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor.

Our differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results.

Join us today and make a difference, one smile at a time!