Clinic Manager

Impress; Glasgow; On-site; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Attractive compensation package

Incentive program

Comprehensive training

Special discounts on treatments

Job summary

A leading orthodontic clinic chain based in Glasgow is seeking a Clinic Manager to lead the on-site team and ensure a patient-friendly environment. Key responsibilities include supervising staff, resolving patient issues, and enhancing sales conversions. Candidates with dental clinical management experience and strong leadership skills are encouraged to apply. This role offers a permanent, full-time contract with an attractive compensation package.

Qualifications

• Proven previous experience in Dental Clinical Management (nice-to-have).
• Calm and professional manner toward the team and the patients.
• Energetic, well-organised and team-spirited.
• Energetic, well-organised and team-spirited.
• Numbers-driven for sales.
• Passionate for training the team to help patients through their journey.
• Strong knowledge and use of PC and common software applications.

Responsibilities

• Supervise and lead the on-site team.
• Maintain a professional, patient-friendly environment.
• Resolve escalated issues related to patients.
• Guide the sales team to improve conversion rates.
• Ensure compliance with sanitary protocols.
• Coordinate with booking agents and patient care for smooth appointment planning.
• Participate in recruitment, marketing actions and reception of patients.

Skills

Leadership skills

Verbal communication

Written communication

Sales-driven

Team-oriented

Tools

PC skills

Common software applications

Job description

Overview

Impress Glasgow, Scotland, United Kingdom

Clinic Manager

Join the IMPRESS growing team as a Clinic Manager and help people smile with confidence.

About Us: We are IMPRESS, the largest chain of digital orthodontic clinics in Europe, revolutionising the invisible orthodontic sector and bringing smiles to people\'s faces. Our combination of medical expertise and digitalization has earned us recognition as one of the top fastest-growing HealthTech companies by Forbes. Born in Barcelona in 2019, we have expanded across 8 countries with more than 140 locations, offering leading care and state-of-the-art technology.

Why Join Us:

• Attractive Compensation Package based on experience and expectations.
• Incentive program linked to KPIs.
• Permanent Full-time contract, 40 hours per week.
• Modern, beautifully designed clinics with high-end equipment.
• Special discounts & benefits on treatments, aligners, and products.
• Comprehensive training for professional growth.
• Support team to help out with administrative procedures.
• Dynamic, unique, and fast-paced environment with impressive career development opportunities.
• Be the face of IMPRESS, deliver a world-class experience for every customer.

Responsibilities

• Supervise and lead the on-site team with their tasks and responsibilities.
• Maintain the clinic’s team and a professional, patient-friendly environment.
• Resolve escalated issues related to patients.
• Guide the sales team to improve the clinic’s conversion rate.
• Ensure compliance and performance of the clinic with sanitary protocols.
• Coordinate with booking agents and patient care for smooth appointment planning.
• Participate in recruitment, marketing actions and reception of patients.

Qualifications

• Proven previous experience in Dental Clinical Management (nice-to-have).
• Calm and professional manner toward the team and the patients.
• Leadership, verbal and written communication skills for management.
• Energetic, well-organised and team-spirited.
• Numbers-driven for sales.
• Passionate for training the team to help patients through their journey.
• Strong knowledge and use of PC and common software applications.

Diversity and Inclusion

We cultivate a culture of inclusion and diversity. We celebrate our employees\' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor. Our differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results.

Join us

Join us today and make a difference, one smile at a time!