Treatment Coordinator

Impress; Manchester; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Attractive Compensation Package

Incentive program linked to KPIs

Comprehensive training for professional growth

Career development opportunities

Job summary

A leading HealthTech company is seeking a Treatment Coordinator in Manchester. In this role, you will deliver exceptional customer experiences, help achieve sales targets, and coordinate with patients and booking agents. The ideal candidate has over 3 years of sales experience, excellent communication skills, and is passionate about customer relationship maintenance. Join a dynamic team focused on making a positive impact and growth in the dental industry.

Qualifications

• 3+ years of experience in a successful sales position with B2C and F2F experience.
• Energetic, well-organised, and team-spirited.
• Excellent verbal and written communication skills.
• Numbers-driven for sales and conversion improvement.

Responsibilities

• Deliver a world-class experience for every customer.
• Achieve KPIs and sales targets.
• Coordinate with booking agents for smooth appointment planning.
• Provide information about IMPRESS oral care products to customers.
• Keep accurate records of interactions for patient journey improvements.
• Help patients finance their treatments.
• Coordinate with booking agents and patient care for smooth appointments.
• Work with the team to maintain a positive, high-energy atmosphere.

Skills

Sales experience

Customer relationship management

Excellent communication

Team spirit

Job description

This range is provided by Impress. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Impress

We are IMPRESS. We believe everyone deserves a smile they’ll love.

Join the IMPRESS Growing Team as a Treatment Coordinator and Help People Smile with Confidence!

About Us:

We are IMPRESS, the largest chain of digital orthodontic clinics in Europe, revolutionising the invisible orthodontic sector and bringing smiles to people's faces. Our unique combination of medical expertise and digitalisation has earned us recognition as one of the top fastest-growing HealthTech companies by Forbes. Born in Barcelona in 2019, we have expanded across 10 countries with more than 120 locations, offering leading care and state-of-the-art technology.

Why Join Us:

• Attractive Compensation Package based on experience and expectations.
• Incentive program linked to KPIs.
• Permanent Full-time contract, 40 hours per week.
• Modern, beautifully designed clinics with high-end equipment.
• Special discounts & benefits on treatments, aligners, and products.
• Comprehensive training for professional growth.
• Support team to help out with administrative procedures.
• Dynamic, unique, and fast-paced environment with impressive career development opportunities.

Responsibilities:

• Be the face of IMPRESS, deliver a world-class experience for every customer.
• Achieve KPIs and sales targets.
• Call and follow-up with customers to drive sales.
• Provide our customers with information about IMPRESS oral care products.
• Keep accurate records of customer interactions and activities for improving the patient journey.
• Help patients to finance their treatments.
• Coordinate with the booking agents and patient care for smooth appointment planning.
• Work with your team to create a positive, high-energy atmosphere.

Requirements:

• 3+ years experience in a successful sales position with B2C and F2F experience.
• Previous experience in the dental industry will be a plus.
• Energetic, well‑organised and team spirited.
• Numbers‑driven for sales and improving conversion rates.
• Passionate for customer relation maintenance.
• Excellent presentational skills for treatment introduction.
• Excellent verbal and written communication skills.
• Being able to travel across the 2 clinics in London as per the need of the business.

Diversity and Inclusion

We cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor.

Our differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results.

Join us today and make a difference, one smile at a time!

Seniority level

• Associate

Employment type

• Full-time

Job function

• Sales, Customer Service, and Business Development

Industries

• Hospitals and Health Care and Medical Practices