Customer Service Advisor

West Northants Council; Northampton; On-site; GBP 21,000 - 25,000; Full time

Job summary

West Northants Council invites applications for a role based at Towcester Library. You will deliver a wide range of frontline LibraryPlus services to the public, answer enquiries about books and council queries, and support a variety of community and family activities.

The post involves weekend work (one Saturday in four) and shifts finishing at 6pm, with travel to other locations as required. You will mentor and coach volunteers, promote opportunities, and work to provide excellent customer

Job description

We aim to empower our customers by supporting them to become digitally fluent, and together with our core offer of reading materials and learning, we offer traditional services alongside a fast-paced and busy work environment to challenge and develop the successful candidate.

You will work as part of a team, where you will use your customer-facing skills to deliver a wide range of frontline LibraryPlus services to a high standard, including the provision of activities and services for communities, children, and families. As well as joining new borrowers and answering enquiries about books, you will also assist customers with West Northants Council queries such as Blue Badge and concessionary bus pass applications, making this an ideal opportunity for an excellent communicator. Supporting, mentoring, and coaching, you will promote and enable a diverse range of volunteering opportunities in the library and wider community.

This role will require regular weekend working (typically one Saturday in every four week cycle) and regular weekly shifts that finish at 6pm. Candidates will need to be flexible to the business needs of the service, including the ability to travel to other locations as required.

The role will be based at Towcester Library.

Additional information

• Can you provide excellent customer service to all visitors to Towcester Library?
• Are you motivated and enthusiastic with a proactive approach?
• Are you creative and excited about delivering and supporting memorable activities for children and their families?
• Are you passionate about serving your local community and seeking partnerships with local organisations to benefit library customers?
• If so, you might be the person we are looking for.

Company information

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.

The following film was created by us to communicate our intentions - watch WNC colleagues explain.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email for support.

West Northants Council, where careers thrive.