Traveling Break-Fix Engineer: Desktop & Laptop Repair

Searchability; Wembley; On-site; GBP 27,000 - 36,000; Full time

Job summary

Searchability seeks a Break Fix Engineer for a 3-month initial contract covering North and North West London. The role focuses on diagnosing and repairing laptops, desktops and AiO devices at client sites, with hands-on hardware diagnostics and strong customer service.

You will travel to customer locations, carry out installations, troubleshooting and maintenance, and keep precise records while adhering to established procedures. A full UK driving licence and reliability are essential.

Qualifications

• 3+ years' experience diagnosing and repairing laptops and desktops.
• Strong hardware troubleshooting and component replacement skills.
• Full, valid driving licence with a good driving record.

Responsibilities

• Diagnose and repair laptop, desktop and AiO hardware faults.
• Install, maintain and troubleshoot IT equipment at client sites.
• Provide excellent customer service and resolve technical issues.
• Manage daily communications via phone, voicemail and email.
• Maintain accurate service records and administrative updates.
• Follow parts management processes and service procedures.
• Escalate technical issues when necessary to ensure resolution.
• Maintain tools and diagnostic equipment.

Skills

Laptop & desktop repair

Hardware diagnostics

Customer-facing support

Field service

Driving licence

Communication skills

Troubleshooting

Tools

Diagnostic equipment

Job description

Searchability seeks a Break Fix Engineer for a 3-month initial contract covering North and North West London. The role focuses on diagnosing and repairing laptops, desktops and AiO devices at client sites, with hands-on hardware diagnostics and strong customer service.

You will travel to customer locations, carry out installations, troubleshooting and maintenance, and keep precise records while adhering to established procedures. A full UK driving licence and reliability are essential.