Travel Systems & Training Specialist

TAG Group; Manchester; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Private Medical and Dental insurance

Enhanced employer pension deductions

Service-based holiday entitlement

Job summary

TAG Group is seeking an Operational Trainer to deliver technical and department training for internal TAG agents across the EMEA region. The role collaborates with the Global Operations Director – Systems & Training to implement short-, mid-, and long-term training strategies.

You will build relationships with staff and managers, stay updated on TAG processes, and ensure effective delivery of onboarding and ongoing training programs.

Qualifications

• Education to Degree level or higher or equivalent combination of education and related experience.
• Experience of delivering training to diverse audiences.
• Proficient in MS Office and related programmes.
• 5 years of travel agent experience.
• 2 years of GDS Galileo experience.
• Comprehensive in all ticket reissues.
• Strong itinerary building, fare quoting and general fares knowledge.
• Experience in group booking procedures.
• Good understanding of GDS technical aspects (scripts, plugins, etc).

Responsibilities

• Deliver comprehensive and consistent training programmes across the EMEA region, in person and virtually.
• Develop understanding of TAG systems and software (GDS Galileo, TAG Desktop, Front, Atris, SharePoint, MS Office).
• Provide APS-related product training to internal agents.
• Organise and deliver onboarding for all new agents.
• Identify training needs and give feedback to Global Operations Director – Systems & Training.
• Build strong relationships with department managers and technology teams.
• Suggest improvements to training practices to meet targets.
• Measure and analyze training effectiveness using feedback methods.

Skills

Training delivery

Stakeholder management

Feedback analysis

Travel industry knowledge

Group bookings

Education

Bachelor's degree or higher

Tools

GDS Galileo

TAG Desktop

Front

Atris

SharePoint

MS Office

Job description

TAG Group is seeking an Operational Trainer to deliver technical and department training for internal TAG agents across the EMEA region. The role collaborates with the Global Operations Director – Systems & Training to implement short-, mid-, and long-term training strategies.

You will build relationships with staff and managers, stay updated on TAG processes, and ensure effective delivery of onboarding and ongoing training programs.