Global Operations Trainer — Travel Systems & Onboarding

TAG; Manchester; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Private Medical and Dental insurance

Enhanced employer pension contribution

Service-based holiday entitlement

Job summary

TAG is seeking an Operational Trainer to lead technical and department training across the EMEA region, working with the Global Operations Director – Systems & Training. You will become the go-to expert on TAG systems, including GDS Galileo, TAG Desktop, Front, Atris, and SharePoint, delivering onboarding and ongoing training for internal agents and managers to drive service excellence.

Based in Manchester, the role combines in-person and virtual delivery, building strong cross‑department

Qualifications

• Degree or higher in a related field, or equivalent experience.
• Experience delivering training.
• Proficient with MS Office and related programs.
• 5 years of travel agent experience.
• 2 years of GDS Galileo experience.
• Comprehensive in ticket reissues and fares.
• Experience in group bookings.
• Understanding of GDS technical aspects (scripts, plugins).

Responsibilities

• Deliver global training strategies to the EMEA region in person and virtually.
• Develop understanding of TAG systems (GDS Galileo, TAG Desktop, Front, Atris, SharePoint, MS Office).
• Provide APS product training to internal agents.
• Organise and deliver onboarding for new agents.
• Identify training needs and report to the Global Operations Director – Systems & Training.
• Foster relationships with department managers and the technology team.
• Suggest improved practices to meet targets and run programmes.
• Measure training effectiveness using feedback methods.

Skills

Training delivery

MS Office proficiency

GDS Galileo experience

Travel agent experience

Communication skills

Education

Bachelor's degree or equivalent

Tools

GDS Galileo

Atris

TAG Desktop

SharePoint

Job description

TAG is seeking an Operational Trainer to lead technical and department training across the EMEA region, working with the Global Operations Director – Systems & Training. You will become the go-to expert on TAG systems, including GDS Galileo, TAG Desktop, Front, Atris, and SharePoint, delivering onboarding and ongoing training for internal agents and managers to drive service excellence.

Based in Manchester, the role combines in-person and virtual delivery, building strong cross‑department