Travel Safe Team Lead - Security & Customer Experience

Carlisle Support Services; Manchester; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension scheme

Health and wellbeing plans

Stream – wage access

Induction and training

Uniform and kit

SIA top up training

Employee assistance program

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Job summary

Carlisle Support Services in Manchester is seeking a Travel Safe Supervisor to lead Travel Safe Officers on the Metrolink network. You will oversee patrols, deter crime, and ensure a high level of passenger assistance and information across shifts.

The role requires an SIA Guarding or Door Supervision licence and a strong 5-year checkable history, with a commitment to professionalism and safety across all operations.

Qualifications

• SIA Guarding or Door Supervision licence is required.
• 5 years checkable work and address history.
• Excellent customer-facing skills and reliability.

Responsibilities

• Patrol tram network and deter crime while ensuring safety.
• Enforce byelaws and report incidents to management.
• Provide excellent customer assistance and information on demand.
• Conduct ticket inspections during patrols and joint operations.
• Lead by example and maintain professional standards.

Skills

SIA Licence

Team player

Reliable punctual

Customer facing

Work history 5y

Job description

Carlisle Support Services in Manchester is seeking a Travel Safe Supervisor to lead Travel Safe Officers on the Metrolink network. You will oversee patrols, deter crime, and ensure a high level of passenger assistance and information across shifts.

The role requires an SIA Guarding or Door Supervision licence and a strong 5-year checkable history, with a commitment to professionalism and safety across all operations.