Travel Retail Assistant Business Manager — Lead & Grow

Charlotte Tilbury Beauty Inc.; Bentfield; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Structured induction – Charlotte’s Mag

Structured career development

Exclusive product launches and Look on

Tilbury Treats rewards platform

Life assurance and team incentives

Job summary

Charlotte Tilbury Beauty is seeking an Assistant Business Manager at Stansted Airport to lead the Travel Retail team and uphold the Tilbury vision. You will drive sales, coach staff, and ensure flawless service and merchandising in a fast-paced airport environment, with shifts including early and late.

Join a dynamic team committed to red carpet customer experience and commercial success across a global brand.

Qualifications

• Retail management experience.
• A genuine passion for the beauty industry.
• Commercial acumen.
• People management experience.
• Strategic planning experience.

Responsibilities

• Drive financial results in store to meet and exceed targets.
• Support the Business Manager to set sales targets and communicate with the Retail Artists.
• Demonstrate entrepreneurial spirit and enthusiasm for the Company’s performance.
• Lead by example to promote exceptional customer service and experience.
• Coach and provide feedback to the team on service and artistry.
• Extend customer service beyond the in-store experience; grow the customer database for direct marketing.
• Implement development plans and regular reviews with two-way feedback and coaching.
• Maintain visual merchandising, counter cleanliness and hygiene standards.
• Ensure grooming standards and inspire the team.
• Flexibility to work 5 days on a shift basis, including early and late shifts.
• Provide five-year working and personal reference and pass a Criminal Reference Check.

Skills

Retail management

Beauty industry passion

Commercial acumen

People management

Strategic planning

Job description

Charlotte Tilbury Beauty is seeking an Assistant Business Manager at Stansted Airport to lead the Travel Retail team and uphold the Tilbury vision. You will drive sales, coach staff, and ensure flawless service and merchandising in a fast-paced airport environment, with shifts including early and late.

Join a dynamic team committed to red carpet customer experience and commercial success across a global brand.