Travel Reservations Consultant

JR United Kingdom; Slough; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

Join a leading travel company in Slough as a travel reservations agent. This role offers an exciting opportunity to assist clients with their travel plans, providing exceptional customer service and promoting tailored travel experiences. Ideal candidates will have experience in travel reservations and a strong focus on customer satisfaction while enjoying flexible hours and career growth.

Benefits

Competitive base salary with commission structure

Flexible working hours with hybrid options

Career progression opportunities

Regular team-building activities and company events

Qualifications

• Experience in travel reservations, especially for Caribbean and Indian Ocean destinations.
• Ability to upsell services and build rapport with clients.
• Strong communication and organizational skills.

Responsibilities

• Respond to client inquiries about reservations, rates, and booking policies.
• Input reservation details accurately into the booking system.
• Identify upsell opportunities and enhance the guest experience.

Skills

Customer Service

Sales

Organization

Communication

Job description

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Key Responsibilities:

• Respond to client inquiries via phone and email, providing accurate information on availability, rates, and booking policies.
• Offer tailored recommendations to clients throughout the reservation process to help them make well-informed decisions.
• Accurately input reservation details into the booking system, ensuring all information is complete and up-to-date.
• Identify opportunities to upsell additional services, such as room upgrades, packages, and amenities to enhance the guest experience.
• Handle special requests, such as room preferences or dietary requirements, ensuring all needs are met with attention to detail.
• Provide information on destinations, local attractions, and available facilities to assist guests in planning their stay.
• Assist clients with modifying or canceling reservations, adhering to company policies and procedures.
• Resolve reservation-related concerns efficiently, maintaining a professional and client-focused approach.
• Maintain detailed and accurate records of reservations and client interactions, ensuring data confidentiality.
• Collaborate with the sales and operations teams to ensure seamless coordination and excellent service delivery.
• Support revenue generation by promoting relevant services, such as tours or travel insurance.
• Proactively follow up with key accounts to drive repeat business and increase booking numbers.

The Ideal Candidate:

• Experience in travel reservations, with a focus on key destinations like the Caribbean and Indian Ocean.
• Strong customer service skills and the ability to build rapport with clients.
• Sales-focused mindset with the ability to identify upselling opportunities.
• Excellent organizational skills and attention to detail.
• Strong communication skills, both verbal and written, with the ability to adapt messaging to different client needs.
• Comfortable working in a fast-paced, team-oriented environment.
• Competitive base salary with commission structure.
• Flexible working hours with hybrid working options.
• Career progression opportunities within a growing travel company.
• Regular team-building activities and company events.

This is a fantastic opportunity for a travel professional looking to join a supportive team while delivering exceptional customer service and promoting memorable travel experiences.