Reservations Agent

Rosewood Hotel Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a prestigious hotel group as a Reservations Agent, where you'll play a critical role in maximizing profitability through effective guest service and reservations management. With a focus on building relationships, you’ll be responsible for converting inquiries into bookings, utilizing your expertise in hotel offerings. Enjoy a package that includes competitive pay, career development opportunities, and a range of benefits.

Benefits

28 days paid holidays per annum including Bank Holidays

Company pension scheme and life assurance

12 complimentary room nights and F&B discount worldwide

Career development opportunities

Free meals on duty

Season ticket loan

Qualifications

• Exceptional attention to detail and quality standards.
• Organised and proactive in managing tasks.
• Ability to handle complex guest requests.

Responsibilities

• Responding to all room reservation requests.
• Using feature and benefit sales techniques confidently.
• Converting guest enquiries into confirmed bookings.

Skills

Attention to detail

Communication skills

Teamwork

Proactive task management

Guest service delivery

Tools

Opera property management system

Job description

Role

We are currently looking for a Reservations Agent to join our team of associates at Rosewood London. Our Reservations Agents are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximising the hotels’ profitability.

Key expectations of this role are

• Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently.
• Effectively communicating and prioritising your tasks in an engaging, refined and intuitive manner.
• Responding to all guest enquiries in an engaging manner whilst using Rosewood standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.

Profile

• Paying exceptional attention to detail by not compromising on quality standards.
• The ability to work in a team and build relationships with the others.
• Being organised and proactive in managing your tasks.
• Good communication skills to handle complex guests’ requests.
• Having good knowledge of the Opera property management system.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

Benefits

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme and life assurance
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty
• Season ticket loan