Senior Rooms Reservations Consultant, The Savoy Hotel

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Senior Rooms Reservations Consultant to join their dynamic team at a prestigious hotel. This role involves maximizing revenue through effective communication and sales techniques while providing exceptional guest service. The ideal candidate will have a strong background in hospitality, outstanding organizational skills, and a passion for delivering a luxurious experience. Join a team that values innovation and excellence, and enjoy a competitive benefits package that includes discounts at world-renowned restaurants and hotels. If you are enthusiastic about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Competitive salary and benefits

31 days of holiday

Cashback scheme for healthcare expenses

Special rates for colleagues and friends

50% discount at bars and restaurants

Colleague gym facility

Seasonal ticket loan

Employee assistance programme

Annual optician reimbursements

Cycle to work scheme

Qualifications

• 1-3 years’ experience in the hospitality industry is essential.
• Outstanding written and verbal communication skills are required.

Responsibilities

• Maximize revenue by converting inquiries and upselling effectively.
• Respond to guest inquiries and ensure a flawless booking experience.

Skills

Communication Skills

Organizational Skills

Customer Service

Sales Techniques

Education

Experience in Hospitality Industry

Job description

Company Description

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Description

Job Title: Senior Rooms Reservations Consultant

Department: Reservations

Inspired and Supported by: Reservations Manager

Your purpose will be: To work with the Reservations Team to help contribute towards promoting and selling of The Savoy bedrooms and facilities.

You will be accountable for:

• Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.
• Responding to all individual room enquiries from Travel agents and sent via the internal sales team and the executive office.
• Working closely with other departments to ensure all reservations are looked after with care, adding profile notes and Amenities.
• Dealing with Travel Agents and assisting with new requests and commissions.
• Assisting the Events team with rooming entering room lists.
• Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently.
• Responding to all guest enquiries in an engaging manner whilst using Savoy standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
• Ensuring all calls, emails and procedures are performed in line with the service standards set by the hotel.
• Updating reservations ensuring a flawless arrival and departure experience.
• Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.
• Paying exceptional attention to detail by not compromising on quality standards.
• Building relationships with both our guests and your fellow colleagues.
• Being organised and proactive in managing your tasks.
• Conducting all reservations tasks.
• Following all LQA and Forbes and The Savoy Standards.

Qualifications

What you will need to do in this role?

• 1-3 years’ experience in the Hospitality Industry.
• Outstanding communication skills, both written & verbal.
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
• Enthusiastic and positive personality with the ability to build trusting relationships with others.
• Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
• Applicable job-related skills as per Accountable Duties.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?

• Competitive salary and benefits including pension and life assurance.
• 31 days of holiday including public holidays (increase to 33 days after 5 years).
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox.
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide.
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family.
• Free stay at The Savoy after successful completion of probation.
• 50% discount at our iconic American & Beaufort Bars.
• 50% discount at our world-famous Afternoon Tea.
• 50% discount at our spa and florist.
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill.
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890.
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues.
• Colleague gym facility and Virgin Active gym membership discount.
• Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus or others.
• Employee assistance programme.
• Annual optician reimbursements for eye tests and glasses.
• English language classes.
• Colleague restaurant.
• Local F&B, retail and gym discounts.
• Interfaith prayer room.
• Wellness room.
• Cycle to work scheme.