Travel Reservations Consultant

JR United Kingdom; London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A travel company in London is seeking a skilled travel reservations professional dedicated to delivering exceptional customer service. This role involves handling client inquiries, making tailored recommendations, and upselling additional services. Ideal candidates will possess strong customer service, sales skills, and be able to thrive in a fast-paced environment while enjoying flexible working options and career progression.

Benefits

Competitive base salary with commission structure

Flexible working hours

Career progression opportunities

Regular team-building activities

Qualifications

• Experience in travel reservations, especially in Caribbean and Indian Ocean destinations.
• Ability to upsell services and build rapport with clients.
• Comfortable in a fast-paced environment.

Responsibilities

• Respond to client inquiries and input reservation details.
• Identify upselling opportunities and handle special requests.
• Maintain accurate records and collaborate with teams.

Skills

Customer Service

Sales Focus

Organizational Skills

Communication

Attention to Detail

Job description

Social network you want to login/join with:

Key Responsibilities:

• Respond to client inquiries via phone and email, providing accurate information on availability, rates, and booking policies.
• Offer tailored recommendations to clients throughout the reservation process to help them make well-informed decisions.
• Accurately input reservation details into the booking system, ensuring all information is complete and up-to-date.
• Identify opportunities to upsell additional services, such as room upgrades, packages, and amenities to enhance the guest experience.
• Handle special requests, such as room preferences or dietary requirements, ensuring all needs are met with attention to detail.
• Provide information on destinations, local attractions, and available facilities to assist guests in planning their stay.
• Assist clients with modifying or canceling reservations, adhering to company policies and procedures.
• Resolve reservation-related concerns efficiently, maintaining a professional and client-focused approach.
• Maintain detailed and accurate records of reservations and client interactions, ensuring data confidentiality.
• Collaborate with the sales and operations teams to ensure seamless coordination and excellent service delivery.
• Support revenue generation by promoting relevant services, such as tours or travel insurance.
• Proactively follow up with key accounts to drive repeat business and increase booking numbers.

The Ideal Candidate:

• Experience in travel reservations, with a focus on key destinations like the Caribbean and Indian Ocean.
• Strong customer service skills and the ability to build rapport with clients.
• Sales-focused mindset with the ability to identify upselling opportunities.
• Excellent organizational skills and attention to detail.
• Strong communication skills, both verbal and written, with the ability to adapt messaging to different client needs.
• Comfortable working in a fast-paced, team-oriented environment.
• Competitive base salary with commission structure.
• Flexible working hours with hybrid working options.
• Career progression opportunities within a growing travel company.
• Regular team-building activities and company events.

This is a fantastic opportunity for a travel professional looking to join a supportive team while delivering exceptional customer service and promoting memorable travel experiences.