Imaging Admin/Reception/Booking Clerk

NHS; Luton; On-site; GBP 22,000 - 26,000; Full time

Job summary

Un poste de réceptionniste au sein de la Bedfordshire Hospitals NHS Foundation Trust est actuellement vacant. Le rôle exige une gestion efficace des rendez-vous dans le service d'imagerie tout en s'occupant des patients avec empathie. Les responsabilités comprennent la gestion des appels et des dossiers, tout en respectant les procédures établies. Le candidat idéal aura un bon niveau d'éducation générale et une expérience antérieure dans un environnement de bureau ou de santé.

Qualifications

• Experience de bureau et de réception, capacité à suivre les instructions.
• Compétences informatiques essentielles.
• Capacité à travailler sous pression et à multitâcher.

Responsibilities

• Gérer l'accueil des patients et répondre aux requêtes par téléphone.
• Planifier des rendez-vous et travailler sous pression.
• Utiliser des systèmes d'enregistrement et de suivi pour gérer les données des patients.

Skills

Teamwork

Communication

Organizational skills

Education

Good general education

Tools

Word

Excel

CRIS software

Job description

Job summary

This position can be demanding, primarily involving reception duties with additional administrative responsibilities. It is a fixed-term contract to cover maternity leave for 12 months.

Main duties include:

• Checking patients in at the main reception desk for the imaging department and answering phones.
• Making appointments for the Maternity Ultrasound Department using hospital computer systems.
• Liaising with professional staff to ensure urgent patients are attended to promptly.
• Working multitaskingly and under pressure at times.

Responsibilities:

• Greeting patients with empathy and reassurance, checking them in for appointments, and directing them appropriately.
• Handling patient queries sensitively by phone and in person, advising on imaging modalities, and referring to professional staff when necessary. Managing upset or distressed patients, including aggressive individuals.
• Assessing imaging requests for completeness and appropriateness, providing basic clinical guidance, and following department protocols.
• Overseeing patient wait times, maximizing appointment sessions, and addressing potential delays with solutions.
• Scheduling appointments on CRIS, considering patient conditions, booking transport, and arranging interpreters. Checking menstrual cycle dates for specific exams and providing clinical information to patients.
• Arranging specialist sessions, managing information, beds, rooms, and notifying relevant staff. Sending examination info sheets to wards for patient preparation.
• Liaising with wards, secretaries, outpatients, midwives, and GPs regarding appointments and queries, investigating delays, and managing interruptions efficiently.
• Maintaining the appointment diary, managing staff leave, and optimizing imaging room usage.
• Using imaging department systems like ICE, IPM, CRIS, and CMIS for registration, tracking, and record-keeping, including handling non-attenders and backup procedures.
• Managing payments for examinations, ensuring compliance with procedures, and submitting records as needed.
• Performing general office duties, including stock management, photocopying, filing, and maintaining equipment.
• Responding to emergency calls and maintaining departmental records, including referrals and audits.
• Providing cover for team members to ensure integrated office functions.
• Operating partial booking systems as required.

Person Specification

Qualifications:

• Essential: Good general education, IT skills, ability to multitask and work under pressure.
• Desirable: Competence in Word, Excel, CRISS software.

Experience:

• Essential: Office and reception experience, ability to follow instructions.
• Desirable: Experience working with patients in healthcare.

Skills:

• Essential: Teamwork, communication, organizational skills.
• Desirable: Prioritization and time management skills.

Additional notes:

This role requires a DBS check, and applicants needing sponsorship should refer to UK Visas and Immigration guidelines. The post is subject to the Rehabilitation of Offenders Act and other employment checks.

Employer details:

Bedfordshire Hospitals NHS Foundation Trust

Address: Luton & Dunstable Hospital, Lewsey Road, Luton LU3 1LT, LU4 0DZ

Website: https://www.bedfordshirehospitals.nhs.uk/working-here/