Travel Operations Lead: Seamless Bookings & Solutions

Office Angels; Brighton; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Friendly team environment

Career progression

Fast-paced role

Job summary

Office Angels in Brighton is seeking a Travel Operations Coordinator to join a busy team. You will manage travel bookings from start to finish, liaising with airlines, hotels and suppliers to ensure smooth customer journeys.

The role requires experience in travel operations, strong organisational and problem-solving skills, and a calm, customer-focused approach under pressure. A permanent, full-time position with a competitive salary is on offer.

Qualifications

• Previous travel / events operations experience is essential.
• Strong organisational skills with the ability to juggle multiple priorities.
• Excellent problem-solving skills and a calm approach under pressure.
• Confident communicator with strong customer service skills.
• High attention to detail and excellent administration abilities.
• Experience using travel booking systems and operational platforms.

Responsibilities

• Manage a high volume of travel bookings, itineraries and operational requirements.
• Liaise with airlines, hotels, transport providers and overseas partners.
• Handle booking amendments, cancellations and travel disruptions.
• Investigate and resolve operational issues and customer queries.
• Ensure all travel documentation and booking information is accurate and up to date.
• Monitor deadlines and travel schedules, ensuring seamless delivery.
• Build strong relationships with clients, suppliers and internal teams.

Skills

Organisational skills

Problem-solving

Customer service

Attention to detail

Communication skills

Experience with travel booking systems

Job description

Office Angels in Brighton is seeking a Travel Operations Coordinator to join a busy team. You will manage travel bookings from start to finish, liaising with airlines, hotels and suppliers to ensure smooth customer journeys.

The role requires experience in travel operations, strong organisational and problem-solving skills, and a calm, customer-focused approach under pressure. A permanent, full-time position with a competitive salary is on offer.