Travel Operations Coordinator

Office Angels; Brighton; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Friendly team environment

Career progression

Fast-paced role

Job summary

Office Angels in Brighton is seeking a Travel Operations Coordinator to join a busy team. You will manage travel bookings from start to finish, liaising with airlines, hotels and suppliers to ensure smooth customer journeys.

The role requires experience in travel operations, strong organisational and problem-solving skills, and a calm, customer-focused approach under pressure. A permanent, full-time position with a competitive salary is on offer.

Qualifications

• Previous travel / events operations experience is essential.
• Strong organisational skills with the ability to juggle multiple priorities.
• Excellent problem-solving skills and a calm approach under pressure.
• Confident communicator with strong customer service skills.
• High attention to detail and excellent administration abilities.
• Experience using travel booking systems and operational platforms.

Responsibilities

• Manage a high volume of travel bookings, itineraries and operational requirements.
• Liaise with airlines, hotels, transport providers and overseas partners.
• Handle booking amendments, cancellations and travel disruptions.
• Investigate and resolve operational issues and customer queries.
• Ensure all travel documentation and booking information is accurate and up to date.
• Monitor deadlines and travel schedules, ensuring seamless delivery.
• Build strong relationships with clients, suppliers and internal teams.

Skills

Organisational skills

Problem-solving

Customer service

Attention to detail

Communication skills

Experience with travel booking systems

Job description

Travel Operations Coordinator

£28,000-£33000 salary

Brighton

Permanent Role

Do you have experience within travel operations and thrive in a fast-paced environment where no two days are the same? We're looking for an organised and proactive Travel Operations Coordinator to join a busy team, managing multiple bookings, solving problems and ensuring every customer journey runs smoothly.

You'll be responsible for coordinating travel arrangements from start to finish, liaising with suppliers, handling amendments and resolving issues quickly and effectively. This is a role for someone who enjoys spinning multiple plates, thinking on their feet and delivering outstanding service.

Key Responsibilities

• Manage a high volume of travel bookings, itineraries and operational requirements.
• Liaise with airlines, hotels, transport providers and overseas partners.
• Handle booking amendments, cancellations and travel disruptions.
• Investigate and resolve operational issues and customer queries.
• Ensure all travel documentation and booking information is accurate and up to date.
• Monitor deadlines and travel schedules, ensuring seamless delivery.
• Build strong relationships with clients, suppliers and internal teams.

About You

• Previous travel / events operations experience is essential.
• Strong organisational skills with the ability to juggle multiple priorities.
• Excellent problem-solving skills and a calm approach under pressure.
• Confident communicator with strong customer service skills.
• High attention to detail and excellent administration abilities.
• Experience using travel booking systems and operational platforms.

Salary & Benefits

• Up to £28k-£33k
• Friendly and supportive team environment.
• Varied and fast-paced role with genuine responsibility.
• Opportunity to progress within a growing travel business.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.