Operations Manager

CM recruitment; Manchester; On-site; GBP 35,000 - 43,000; Full time

Job summary

CM Recruitment is seeking an experienced Operations Manager for a travel company near Manchester. You will lead the Travel Coordination team, ensure post-booking operations run smoothly, and maintain high customer service standards.

This is a Monday to Friday, office-based role with a salary up to £39,000. You'll oversee bookings, amendments, flight allocations and documentation, while managing escalations and cross-department collaboration.

Qualifications

• Experience in travel operations management or customer service within a tour operator context.
• Proven ability to manage performance, workloads and service levels.
• Strong leadership, communication and problem solving skills.
• Calm, decisive and collaborative approach in a fast-paced environment.
• Experience handling complex escalations and operational disruption.

Responsibilities

• Lead and develop the Travel Coordination team with clear expectations and regular reviews.
• Oversee daily operations including bookings, amendments, flight allocations and documentation.
• Manage escalations and support complex or sensitive customer cases.
• Monitor KPIs, accuracy, productivity and service levels.
• Improve processes and support cross-department collaboration.
• Maintain supplier relationships and escalated recurring issues.

Skills

Travel industry experience

Leadership

Operations management

Handling escalations

Team development

Communication

Job description

Our client, a multi award winning travel company, arelooking for an experienced Operations Managerto lead theTravel Coordination team and ensure all post?booking operations run smoothly, accurately and on time. You’ll manage people, processes and performance while delivering consistently high customer service standards. This is a Monday to Friday role and office based near Manchesterand comes with a salary of up to £39,000.

Operations Manager responsibilities:

• Lead & develop the team with clear expectations, coaching and regular reviews

• Oversee daily operations including bookings, amendments, flight allocations and documentation

• Manage escalations and support complex or sensitive customer cases

• Monitor KPIs, accuracy, productivity and service levels

• Improve processes and support cross departmental collaboration

• Maintain supplier relationships and escalated recurring issues

Operations Manager skills required:

• Travel industry management experience (operations or customer service)

• Strong tour operator and airline/consolidator knowledge

• Proven ability to manage performance, workloads and service levels

• Confident handling complex escalations and operational disruption

• Strong leadership, communication and problem solving skills

• Calm, decisive and collaborative approach in a fast?paced environment

Additional information:

• Monday–Saturday (approx 1 Saturday in 7)

• Shifts: 8am–4pm, 9am–5:30pm, 9:30am–6pm

• Flexibility required for management or emergency cover

• Salary up to £39k plus bonus