Travel Money Advisor - Rayleigh

Fexco; Rayleigh; Remote; GBP 15,000 - 21,000; Part time

Job summary

Fexco Group is recruiting a Travel Money Advisor to cover shifts in Sainsbury's Rayleigh and East Mayne stores, with a 20-hour per week, part-time schedule. A driving licence is essential, and some weekend work may be required as part of a shared rota.

You will typically work alone in-store handling foreign currencies, cash transactions, and delivering excellent customer service while supporting the team and maintaining high store standards.

Qualifications

• Customer service experience, ideally in cash handling environment.
• Experience working with foreign currencies is preferred.

Responsibilities

• Identify and deliver customer requirements, meeting and exceeding their needs and maximising sales.
• Achieve and where possible exceeding individual and team sales and service targets.
• Identify opportunities to cross sell various products and services.
• Effective and accurate cash handling and reconciliation.
• Ensure the store meets all operational standards and presentation is maintained.
• Adhere to Company Policies including Health and Safety, AML and Security.
• Deal with customer complaints/queries professionally to a satisfactory conclusion.
• Answer telephone calls promptly, politely and professionally.
• Undertake marketing initiatives to promote the Bureau and increase brand awareness.
• Ensure all POS and company material are displayed correctly and in working order.

Skills

Customer service

Cash handling

Foreign currencies

Job description

Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.

We are now recruiting for a Travel Money Advisor to cover shifts in Sainsbury's Rayleigh and East Mayne stores, so a driving licence is essential

This is a permanent part-time role working 20 hours per week. You will need to be flexible across the working week, be able to for a mixture of mornings and afternoons, and you will be required to work some weekends, with a rota that is shared in advance. Overtime to cover holidays and other local stores may be available from time to time.

We offer a competitive salary, paying £13.23 per hour, and great benefits. Most shifts you will be the lone Advisor in the store, but there is a passionate and friendly team who genuinely care about the success of our business, always available to support you.

Main Responsibilities

Working primarily alone in the store, the successful candidate will be responsible for:

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and where possible exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
• Ensuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness
• Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required:

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Competencies required:

• Demonstrable superior customer service skills
• Numerate, with excellent accuracy and an eye for detail
• Comfortable communicating on all levels including within the business and to external customers and suppliers
• Must be flexible and have a can-do attitude and approach