Travel Money Advisor - Chelmsford

Fexco; Chelmsford; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Competitive hourly rate

Flexibility with rota

Supportive team

Job summary

Fexco Group in the UK is recruiting a Travel Money Advisor for Sainsbury's Travel Money across Springfield and South Woodham Ferrers. A driving licence is essential and the role is a permanent part-time position with shifts including weekends.

You will work mainly alone in-store, handling cash and currency transactions while delivering excellent customer service. The role offers 12 hours per week at £13.23 per hour with a supportive team.

Qualifications

• Customer service experience, ideally with cash handling.
• Experience working with foreign currencies preferred.
• Flexibility to work mornings, afternoons and some weekends; rota shared in advance.

Responsibilities

• Work primarily alone in-store to meet customer needs and maximise sales.
• Cross-sell products and services where possible.
• Handle cash accurately and reconcile tills.
• Maintain high store presentation and comply with policies (AML, Security).
• Respond professionally to customer queries and resolve issues.
• Promote the Bureau and increase brand awareness within the community.
• Ensure POS/materials are displayed correctly and in working order.

Skills

Customer service

Cash handling

Foreign currencies

Sales targets

Job description

Fexco Group is one of the UK's largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.

We are now recruiting for a Travel Money Advisor to cover shifts in Sainsbury's Springfield and South Woodham Ferrers so a driving licence is essential

This is a permanent part-time role working 12 hours per week. You will need to be flexible across the working week, be able to for a mixture of mornings and afternoons, and you will be required to work some weekends, with a rota that is shared in advance. Overtime to cover holidays and other local stores may be available from time to time.

We offer a competitive salary, paying £13.23 per hour, and great benefits. Most shifts you will be the lone Advisor in the store, but there is a passionate and friendly team who genuinely care about the success of our business, always available to support you.

Main Responsibilities

Working primarily alone in the store, the successful candidate will be responsible for:

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and where possible exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
• Ensuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness
• Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required:

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Competencies required:

• Demonstrable superior customer service skills
• Numerate, with excellent accuracy and an eye for detail
• Comfortable communicating on all levels including within the business and to external customers and suppliers
• Must be flexible and have a can-do attitude and approach