Sales Advisor - Ashford

Fexco; Ashford; Hybrid; GBP 15.000 - 21.000; Teilzeit

Zusammenfassung

Fexco Group in Ashford is seeking a part-time Sales Advisor for our No1 Currency store. The role averages 30 hours across the week, including Saturdays and Sundays, with potential overtime to cover holidays and other stores.

You will work mainly alone, delivering excellent customer service, handling cash, and maximizing sales while maintaining store standards. Experience with foreign currencies is preferred and a friendly, proactive attitude is essential.

Qualifikationen

• Excellent customer service experience
• Cash handling experience
• Experience with foreign currencies preferred

Aufgaben

• Identify and fulfill customer requirements and maximise sales
• Meet or exceed individual and team sales and service targets
• Cross-sell products and services
• Handle cash accurately and reconcile till at end of shift
• Maintain store presentation and comply with policies
• Respond to customer queries professionally
• Support marketing initiatives to promote the bureau

Kenntnisse

Customer service

Cash handling

Communication

Attention to detail

Sales skills

Tools

Cash register

Jobbeschreibung

Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.

We have an exciting opportunity for a Sales Advisor to join our team in our No1 Currency store in Ashford.

This is a permanent part-time role working on average 30 hours on average, Covering day time hours across the working week including Saturday and Sunday. Overtime to cover holidays and other local stores may be available from time to time.

We offer a competitive salary, paying £13.00 per hour, and great benefits. Most shifts you will be the lone Advisor in the store, but there is a passionate and friendly team who genuinely care about the success of our business, always available to support you.

Main Responsibilities

Working primarily alone in the store, the successful candidate will be responsible for:

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and where possible exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
• Ensuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness
• Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required:

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Competencies required:

• Demonstrable superior customer service skills
• Numerate, with excellent accuracy and an eye for detail
• Comfortable communicating on all levels including within the business and to external customers and suppliers
• Must be flexible and have a can-do attitude and approach