Travel Gate Passenger Service Agent

Carlisle Support Services; Folkestone; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health and Wellbeing Plans

Earned wages access

Discounts and rewards

Full induction and training

Uniform and gear provided

SIA top-up training

Employee Assistance Program

Refer a Friend £100

Long service awards

Job summary

Carlisle Support Services is inviting applications for a Passenger Service Agent at one of Europe’s busiest travel hubs. You will welcome passengers, provide guidance, and help manage vehicle and passenger flow in a busy, safety-critical environment.

We’re seeking calm communicators with a customer-focused approach who can adapt to shifts around a 24/7 operation, including early mornings, nights, weekends. Full training, protective gear, and career development are provided.

Qualifications

• 1+ year of face-to-face customer service experience (desirable).
• Present a smart, professional, and approachable appearance.
• Remain calm and solution-focused in high-pressure environments.
• Work well within a team and take initiative when needed.
• Demonstrate strong communication and interpersonal skills.
• Be reliable, punctual, and committed to high standards.
• Flexible to work shifts across a 24/7 operation (including early mornings, evenings, nights, and weekends).
• Willing to work outdoors in all weather conditions.

Responsibilities

• Welcoming and assisting passengers with warmth and professionalism.
• Providing clear, confident communication—even during busy periods.
• Supporting check-in, boarding, and safety procedures.
• Acting as a visible and approachable presence across the terminal.
• Responding to queries and resolving concerns efficiently.
• Managing situations calmly, safely, and with sound judgement.
• Supporting vehicle marshalling and traffic flow when required.

Skills

Face-to-face customer service

Communication skills

Calm under pressure

Reliability

Punctuality

Teamwork

Education

5-year checkable employment/education history

Job description

Carlisle Support Services is inviting applications for a Passenger Service Agent at one of Europe’s busiest travel hubs. You will welcome passengers, provide guidance, and help manage vehicle and passenger flow in a busy, safety-critical environment.

We’re seeking calm communicators with a customer-focused approach who can adapt to shifts around a 24/7 operation, including early mornings, nights, weekends. Full training, protective gear, and career development are provided.