Passenger Service Agent - Travel Hub Champion (24/7)

Carlisle Support Services; Folkestone; Hybride; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Health and Wellbeing Plans

Flexible financial support with earned

Vouchers, discounts and rewards

Full induction and structured career发展

Quality kit and uniform

SIA top-up training

Employee Assistance Program

Refer a Friend £100 bonus

Long service & recognition awards

Résumé du poste

Carlisle Support Services is recruiting Passenger Service Agents to support a unique, safety-critical operation with Le Shuttle Eurotunnel. Join a fast-paced environment where customer care is paramount and every journey matters.

You will welcome passengers, guide them through check-in and boarding, and maintain calm, clear communication while ensuring safety procedures are followed. Training is provided to help you succeed and grow with our professional team.

Qualifications

• 1 year of face-to-face customer service experience (desirable).
• Smart, professional and approachable appearance.
• Calm and solution-focused under pressure.
• Works well in a team and takes initiative.
• Strong communication and interpersonal skills.
• Reliable, punctual and committed to high standards.
• Flexible to work shifts across a 24/7 operation.

Responsabilités

• Welcoming and assisting passengers with warmth and professionalism.
• Providing clear, confident communication even during busy periods.
• Supporting check-in, boarding and safety procedures.
• Acting as a visible and approachable presence across the terminal.
• Responding to queries and resolving concerns efficiently.
• Managing situations calmly, safely and with sound judgment.
• Supporting vehicle marshalling and traffic flow when required.

Connaissances

Face-to-face CS experience

Communication skills

Teamwork

Reliability

Punctuality

Adaptability

Description du poste

Carlisle Support Services is recruiting Passenger Service Agents to support a unique, safety-critical operation with Le Shuttle Eurotunnel. Join a fast-paced environment where customer care is paramount and every journey matters.

You will welcome passengers, guide them through check-in and boarding, and maintain calm, clear communication while ensuring safety procedures are followed. Training is provided to help you succeed and grow with our professional team.