Duty Manager

Carlisle Support Services; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Health and Wellbeing Plans

23 days paid holiday increasing to 25

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Job summary

Carlisle Support Services is seeking a Duty Manager to act as first point of contact for employees and client representatives, coordinating with scheduling, admin and team leaders to keep operations efficient. You will oversee resource deployment, ensure site coverage, uphold policies, handle customer complaints, and deputize for the Contract Manager as required.

The role offers opportunities to develop leadership skills across multiple sites within the UK and to contribute to a growing,

Qualifications

• Experience in a supervisory role within a customer-driven service environment.
• Proven ability to problem solve and deliver practical solutions.
• Strong organisational and time-management skills with prioritisation ability.
• Willingness to work flexible hours, including weekends.
• Demonstrates relationship-building and negotiation skills.

Responsibilities

• Act as first point of contact for employees and client representatives daily.
• Coordinate with scheduling, administration and Team Leaders to optimise operations.
• Ensure resources are available for scheduling deployment and site coverage.
• Ensure revenue protection operations align with customer requirements.
• Maintain compliance with company policies and customer requirements.
• Assist with station revenue blocks during special events as directed.
• Investigate and respond to customer complaints in a timely manner.
• Deputise for the Contract Manager when required and attend client meetings.
• Complete H&S inspections and ensure equipment is maintained and safe.

Skills

Supervisory experience

Customer service

Problem solving

Organisational skills

Flexibility

Job description

The role Carlisle Support Services is looking for a Duty Manager who will be a required to act as a first point of contact for employees and client representatives daily. Working closely with the scheduling team, administrator and Team Leaders to ensure that the operation is as effective and efficient as possible.

Your core role will include but not be limited to the following activities:

• Work with the Operations Manager to ensure that sufficient levels of resources are available for the scheduling team to deploy (Recruitment).
• Ensure the revenue protection operations are executed in line with customer requirements.
• Work with the scheduling team to ensure that all sites are covered according to the contract.
• Ensure that relevant local working instructions are followed according to the customer requirements.
• Ensure all employees report for duty in line with site requirements.
• Ensure compliance with all company policies and processes.
• To assist with station revenue blocks as directed (supporting special events).
• Work with other Duty Managers and Admin to ensure that regular contact is made with all staff members across all regions on a frequent basis.
• Ensure all company issued equipment is present and being used and maintained correctly. Any faults or instances of lost, stolen or damaged equipment to be reported accordingly.
• Ensure that the uniform standards of all site personnel conform to Carlisle and Northern Standards.
• Fully investigate and respond to any customer complaints in a timely manner.
• Act as a deputy for the Contract Manager as and when required.
• Attend client meetings alongside Contract Manager as part of development.
• Completion of H&S Inspections (training to be provided).

The ideal candidate

• Experience in a supervisory role is essential.
• Experience of working in a customer-driven service environment
• Able to problem solve and demonstrate solution orientation
• Self-motivated and able to adapt to a changing environment
• Ability to negotiate positively
• Demonstrates the ability to forge and maintain relationships
• Good organisational and time management skills, with the ability to manage conflicting priorities
• Flexibility around working hours and patterns is essential - Mon to Sun 5 over 7

The benefits

• Health and Wellbeing Plans
• 23 days paid holiday increasing to 25 after 2 years
• Discounts and Cashbacks
• Paid Volunteering days
• Employee Assistance Program
• Refer a Friend Scheme
• Cycle to Work Scheme

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Le Shuttle, Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and many more.

Carlisle currently employees over 8,500 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.