Travel Customer Support Specialist

Kopp Travels; Leicester; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible scheduling

Opportunities for growth

Travel perks and industry discounts

Ongoing training and support

Job summary

A travel agency in the UK seeks a Travel Customer Support Specialist committed to providing exceptional client service. This 100% remote position involves assisting clients from booking to return, responding promptly to inquiries, and ensuring memorable travel experiences. Ideal candidates should possess excellent communication skills, a background in customer service, and a passion for travel. Opportunities for growth and travel perks are provided.

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Strong communication skills for client interactions.
• Ability to handle inquiries and solve problems effectively.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information on travel requirements.
• Follow up with clients to confirm trip details.
• Handle concerns with professionalism and empathy.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized and detail-oriented

Comfortable using technology

Passionate about travel

Job description

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.