Travel Customer Support Specialist

Kopp Travels; Nottingham; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexible scheduling

Travel perks and discounts

Supportive team environment

Ongoing training and guidance

Job summary

A travel agency is seeking a reliable Travel Customer Support Specialist to assist clients throughout their travel journey. This role allows for remote work and offers flexible scheduling. The ideal candidate should possess strong communication skills and a passion for travel. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. The agency provides growth opportunities and travel perks, making this a great position for someone enthusiastic about customer service and travel.

Qualifications

• Previous customer service experience preferred.
• Passion for travel and helping clients.
• Ability to learn booking platforms and systems.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings and changes.
• Provide accurate information about destinations and agency policies.
• Follow up with clients for trip satisfaction.
• Handle client questions with empathy and professionalism.

Skills

Excellent written and verbal communication skills

Customer service experience

Organizational skills

Dependability and attention to detail

Comfortable using technology

Job description

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.