Travel customer representative

Getaway Travel Agency; Newcastle upon Tyne; Remote; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Supportive team environment

Job summary

A travel agency is seeking a Travel Customer Representative to support clients during their travel journey. You will respond to inquiries, assist with bookings, and ensure client satisfaction, reflecting a commitment to exceptional service. Ideal candidates have strong communication skills, customer service experience, and a passion for travel. The role offers 100% remote work with flexible scheduling, growth opportunities within the agency, and travel perks. Join us and create memorable experiences for others.

Qualifications

• Strong customer service experience in travel or hospitality.
• Comfortable with technology and quick to learn booking platforms.
• Passion for travel and helping others plan experiences.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide information about destinations and agency policies.

Skills

Excellent verbal communication

Excellent written communication

Customer service experience

Attention to detail

Problem-solving skills

Job description

Overview

Newcastle upon Tyne, United Kingdom — Travel Customer Representative

About the job

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!