Travel customer representative

Getaway Travel Agency; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks

Supportive team environment

Job summary

A travel services company in the UK is seeking a Travel Customer Representative. In this role, you'll support clients throughout their travel journey, handling inquiries and providing assistance with bookings and travel documents. The ideal candidate will have excellent communication skills and a passion for travel. This position offers a fully remote work environment with flexible scheduling and opportunities for growth within the agency.

Qualifications

• Excellent communication skills and customer service experience are required.
• Proactive and organized with attention to detail is essential.
• Familiarity with booking platforms and technology is important.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide information about destinations and agency policies.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized, dependable, proactive

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries resolve issues provide booking updates and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email phone and messaging platforms.
• Assist with travel bookings changes cancellations and special requests.
• Provide accurate information about destinations travel documents and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized dependable and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If youre enthusiastic about travel and love creating memorable experiences for others wed love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Type : Full Time

Experience: years

Vacancy: 1