Customer Experience Executive

Travel Trade Recruitment; City Of London; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Salary £28k-£35k

37.5-hour week

Bonus based on annual net profit

20 days holiday + UK bank holidays

Time for You leave

Employee benefits platform

Additional personal leave each quarter

Worldwide travel opportunities

Job summary

Travel Trade Recruitment is seeking a Client Experience Executive for a luxury travel company with 36 years’ experience. You’ll own confirmed bookings from handover to completion, coordinating worldwide suppliers, flights and documentation to ensure flawless client journeys.

The ideal candidate has at least two years in a travel operations or customer experience role, excellent attention to detail, and strong organisational and communication skills, with proficiency in CRM and Office tools.

Qualifications

• The successful candidate MUST have at least two years in an operations or customer experience role within a Travel Company, dealing with the luxury travel market.
• You'll need excellent attention to detail, strong organisational and administrative skills and the ability to manage multiple bookings and priorities.
• You should be confident using CRM systems and Microsoft Office, particularly Outlook, Word and Excel, with strong written and verbal communication skills.

Responsibilities

• Taking ownership of confirmed bookings from Sales through to completion.
• Reviewing itineraries and checking all booking elements for accuracy.
• Liaising with worldwide suppliers to resolve queries and discrepancies.
• Coordinating flights, travel arrangements, seating, meals and additional services.
• Monitoring flight schedules and communicating changes where required.
• Ensuring all travel requirements are completed before departure.
• Producing accurate and detailed client travel documentation.
• Maintaining accurate booking and client records across CRM and SharePoint.
• Checking passports and other travel documentation and requirements.
• Proactively resolving issues before they impact the client experience.
• Participating in a rota-based emergency on-call service for traveling clients.

Skills

CRM systems

Microsoft Excel

Strong communication

Attention to detail

Tools

Outlook

Word

Excel

Job description

Are you passionate about luxury travel and take pride in making sure every detail of a client's journey is perfect? Do you enjoy coordinating the finer details behind the scenes to create exceptional travel experiences? If so, this could be the role for you! I am delighted to be recruiting for a highly respected and successful travel company with over 36 years' experience creating exceptional tailor‑made journeys to some of the world's most extraordinary destinations. From Africa and its incredible wildlife to spectacular locations across five continents, their passion for exploration, conservation and outstanding client experiences is at the heart of everything they do.

As Client Experience Executive, you'll take ownership of confirmed bookings from handover by the Sales Team through to the client's return home. You'll coordinate suppliers worldwide, manage flights and travel arrangements, oversee documentation and proactively ensure every detail runs smoothly.

THE JOB

• Taking ownership of confirmed bookings from Sales through to completion.
• Reviewing itineraries and checking all booking elements for accuracy.
• Liaising with worldwide suppliers to resolve queries and discrepancies.
• Coordinating flights, travel arrangements, seating, meals and additional services.
• Monitoring flight schedules and communicating changes where required.
• Ensuring all travel requirements are completed before departure.
• Producing accurate and detailed client travel documentation.
• Maintaining accurate booking and client records across CRM and SharePoint.
• Checking passports and other travel documentation and requirements.
• Proactively resolving issues before they impact the client experience.
• Participating in a rota‑based emergency on‑call service for traveling clients.

EXPERIENCE REQUIRED

The successful candidate MUST have at least two years in a operations or customer experience role within a Travel Company, dealing with the luxury travel market.

You'll need excellent attention to detail, strong organisational and administrative skills and the ability to manage multiple bookings and priorities.

You should be confident using CRM systems and Microsoft Office, particularly Outlook, Word and Excel, with strong written and verbal communication skills.

A calm, proactive and solutions‑focused approach is essential, along with the ability to work independently and collaboratively with colleagues and suppliers.

THE PACKAGE

• £28k-£35k salary
• 37.5-hour working week
• Company bonus based on annual net profit
• 20 days' holiday + UK bank holidays
• Additional 'Time for You' leave
• Employee benefits platform
• Additional personal leave each quarter
• Opportunities for personal and professional travel worldwide

You must have full rights to work in the UK.