Travel Consultant

Travel Limited; Penarth; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Uncapped earning potential

Health care plan

Eyecare vouchers

Shopping discounts

Recommend a friend bonus

Job summary

Hays Travel is seeking a Travel Consultant based in the Vale of Glamorgan, on-site at Travel House. You will create and sell holidays, managing customers' journeys from initial enquiry to their warm welcome back, while contributing to a high-performing team.

You should have at least 1 year of experience, strong customer service and communication skills, and be ready to meet targets with uncapped bonus potential.

Qualifications

• At least 1 year of experience as a Travel Consultant with exceptional customer service & communication skills.
• Driven team player who wants to hit targets and contribute to business growth.
• Understanding of social media to promote offers, generate sales leads and boost customer engagement.

Responsibilities

• Forge long-lasting relationships with customers, partners and suppliers.
• Aim for targets with uncapped bonuses, using momentum to achieve monthly and daily goals.
• Offer knowledge-driven recommendations to wow customers and enhance their holiday experiences.

Skills

Customer service

Communication skills

Team player

Job description

Travel Consultant

Company: Hays Travel
Hours: Full-time
Location: Vale of Glamorgan, CF64 1EB
Working pattern: On-site
Job type: Permanent
Posting date: 3 Sept 2026
Closing date: 3 Oct 2026

Full-time: 37.5 Hours

Competitive Salary & Unlimited Bonus Potential

At Travel House we put people at the heart of everything we do, that extends to our customers and colleagues alike. As part of the UK's largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.

Summary

This role is based in our Travel House branch.

If you're passionate about travel, why not come and work at Travel Weekly's High Street Agency of the Year 2026?

What makes a successful Travel Consultant?

• You have at least 1 years' experience as a Travel Consultant with exceptional customer service & communication skills
• You're a driven team player and you want to achieve your own targets as well as contribute to the growth of the business
• You've got an understanding of social media and will use it to promote offers, generate sales leads and boost customer engagement

As a Travel Consultant, it's your vibrant personality, outstanding customer service skills and extensive destination knowledge that keep our customers returning. In this role, you will create and sell incredible holidays around the globe, taking full ownership of your customers' journeys from the initial enquiry all the way to their warm welcome back. We believe that booking a holiday should be just as enjoyable as the adventure itself!

So, what would you, as a Travel Consultant at Travel House do?

• You will forge long-lasting relationships with our customers, partners and suppliers.
• We take our targets seriously, and we have fun with them! If you've got a competitive streak and want those uncapped bonuses that are always up for grabs, your monthly and daily targets will be your guiding lights.
• You trust your knowledge and instincts on booking holidays. While you can take in the customers' suggestions, do not hesitate to offer experiences that you think will blow them away.

Why should you really work for Travel House?

There's more to life than work, annual leave, and pensions. At Travel House we emphasise the value of having a work-life balance, we offer:

• A range of training programmes to help you progress personally and professionally
• Strong recognition and promotion opportunities
• Opportunities to travel on educational trips
• Discounts on booking your own holidays
• Uncapped earning potential
• Health care plan
• Eyecare vouchers
• Shopping discounts
• Loyal service awards to celebrate important milestones
• Recommend a friend bonus scheme
• Smile Rewards - A personalised Mastercard loaded with daily & monthly cash booking incentives
• A work environment that thrives on uplifting one another

Travel House Commitment

Travel House is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Data Security

You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.