Travel Claims Training Coach – Development & Coaching

Charles Taylor; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

Charles Taylor Assistance is seeking a Training and Development Coach to design and deliver a structured coaching program for staff across Christchurch and Portsmouth, with travel between sites. The role focuses on developing customer service skills and achieving learning milestones, contributing to operational excellence.

Candidates should hold a coaching certification and a bachelor's degree, with proven coaching experience.

Qualifications

• Relevant coaching certification or qualification.
• Bachelor's degree in a related field.
• Proven experience in coaching or a related role.

Responsibilities

• Develop, plan, and deliver a comprehensive coaching program for staff, online and in person.
• Collaborate with managers to identify coaching needs and tailor plans.
• Provide one-on-one and group coaching sessions to support development.
• Monitor progress and provide constructive feedback to adjust methods.
• Maintain and update coaching materials to stay current.
• Collect and analyse feedback to assess program effectiveness.
• Foster a positive coaching environment that promotes growth.
• Stay updated with coaching techniques and best practices.

Skills

Coaching

Communication

Interpersonal skills

Adaptability

Problem-solving

IT literacy

Education

Bachelor's degree

Coaching certification

Tools

Video conferencing

Job description

Charles Taylor Assistance is seeking a Training and Development Coach to design and deliver a structured coaching program for staff across Christchurch and Portsmouth, with travel between sites. The role focuses on developing customer service skills and achieving learning milestones, contributing to operational excellence.

Candidates should hold a coaching certification and a bachelor's degree, with proven coaching experience.