Trauma-Informed Support Worker — Empower Lives

Riverside; Cambridge; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

25 days holiday + bank holidays

Learning & development

Job summary

Riverside in Cambridge is seeking a dedicated Support Worker to provide structured support to customers in a housing context. You will document progress, liaise with partners, and help clients move toward independent living.

The role requires empathy, resilience and commitment to safeguarding, with shifts Mon-Sun 7:30am–10:30pm and a 37.5 hour week. Riverside offers a competitive package and opportunities for career progression.

Qualifications

• Experience of working with vulnerable people.
• Experience of delivering structured support and risk management.
• Be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team.
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working.

Responsibilities

• Leading on Co-producing bespoke support and move‑on plans, involving key stakeholders (e.g. family/other support providers), where appropriate.
• Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances.
• Engaging customers to meet agreed outcomes and develop life skills.
• Assisting customers with day‑to‑day support and tenancy‑related matters.
• Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
• Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
• Supporting customers to be ‘tenancy ready’ to enable successful move on.
• Supporting customers to be financially independent through budgeting plans and maximising income.
• Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals.
• Empowering customers to move towards self‑management of their medication by following the medication procedure.
• Leading on support initiatives including Group Work.
• Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately.
• Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform.
• Carry out day‑to‑day administration and operational duties.

Skills

Experience of working with vulnerable

Structured support and risk management

Team player with caring & empathetic

Lived experience of homelessness or |/

Job description

Riverside in Cambridge is seeking a dedicated Support Worker to provide structured support to customers in a housing context. You will document progress, liaise with partners, and help clients move toward independent living.

The role requires empathy, resilience and commitment to safeguarding, with shifts Mon-Sun 7:30am–10:30pm and a 37.5 hour week. Riverside offers a competitive package and opportunities for career progression.