Trauma‑Informed Student Support Advisor

BIMM British and Irish Modern Music Institute; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday per year (FTE)

SMART pension

Comprehensive benefits package

Job summary

BIMM University is seeking a Student Support Advisor to provide frontline pastoral and wellbeing support to students across campus. You will work in a digitally-enabled, centrally coordinated service, ensuring students feel heard and guided to the right help at the right time.

You’ll manage a varied caseload, deliver one-to-one sessions (online and in person), perform assessment and triage, and maintain confidential records using TargetConnect. DBS disclosure is required for this role.

Qualifications

• Experience providing frontline pastoral or wellbeing support to students.
• Ability to work in a digital-first, coordinated service.
• Strong communication and record-keeping skills.

Responsibilities

• Provide frontline pastoral and wellbeing support to students.
• Manage a caseload and conduct one-to-one sessions both online and in person.
• Carry out assessment and triage to identify next steps and appropriate support.
• Maintain confidential case records using digital systems.
• Respond to student enquiries and contribute to drop-in sessions.
• Refer students to internal or external services as needed.
• Escalate safeguarding concerns per procedures and manage risk.

Skills

Pastoral care

Trauma-informed

Communication

Record keeping

Caseload management

Tools

TargetConnect

Job description

BIMM University is seeking a Student Support Advisor to provide frontline pastoral and wellbeing support to students across campus. You will work in a digitally-enabled, centrally coordinated service, ensuring students feel heard and guided to the right help at the right time.

You’ll manage a varied caseload, deliver one-to-one sessions (online and in person), perform assessment and triage, and maintain confidential records using TargetConnect. DBS disclosure is required for this role.