Campus Student Wellbeing & Support Advisor

UCFB; Wembley; On-site; GBP 25,000 - 36,000; Full time

Job summary

UCFB is seeking a dedicated individual to join the Student Support Department as a Pastoral and Wellbeing Support Officer. The role centers on delivering front-line enquiry handling and wellbeing assistance across the campus, with a focus on timely, empathetic student support.

You will work with colleagues to prioritise requests, log interactions in the student records system, and provide guidance on extenuating circumstances, accommodation and related welfare matters, while safeguarding

Responsibilities

• Deliver first-line enquiry and advice services across the campus.
• Ensure enquiries are prioritised and responses are supportive and professional.
• Accurately log enquiry communications in the student records system.
• Provide guidance on extenuating circumstances, extensions, complaints, and disciplinary matters.
• Signpost to internal and external support and manage case loads.
• Support drop-ins on campus and virtually.
• Escalate wellbeing concerns per safeguarding policies.
• Refer students to additional support providers as needed.
• Provide training to staff to improve student support.
• Ensure confidentiality and professional standards.
• Support the Institution’s 'At-Risk' provision.
• Create and issue student status paperwork (e.g., council tax exemption).
• Process student orientation forms for discounts and access needs.
• Assist with ID and stadium access pass processes.
• Contribute to Student Engagement and 'At-Risk' provision activities.
• Engage with attendance/engagement concerns and refer to appropriate support.
• Develop guidance materials and maintain student support hubs.
• Represent Pastoral and Wellbeing on internal committees.
• Support milestone activities such as enrolment and induction.
• Undertake staff development and training.
• Follow Health and Safety and Equal Opportunities policies.
• Work flexibly and undertake other duties.

Job description

UCFB is seeking a dedicated individual to join the Student Support Department as a Pastoral and Wellbeing Support Officer. The role centers on delivering front-line enquiry handling and wellbeing assistance across the campus, with a focus on timely, empathetic student support.

You will work with colleagues to prioritise requests, log interactions in the student records system, and provide guidance on extenuating circumstances, accommodation and related welfare matters, while safeguarding