Student Support Advisor

BIMM British and Irish Modern Music Institute; Bristol; On-site; GBP 23,000 - 29,000; Full time

Job summary

BIMM University is seeking a Student Support Advisor to provide frontline pastoral and wellbeing support for students, guiding them through personal and practical challenges within a digital-first service. You’ll manage a varied caseload, conducting assessments and triage, delivering one-to-one sessions online and in person.

You will maintain confidential records using TargetConnect, respond to student inquiries, and refer to internal or external services as needed.

Qualifications

• Experience delivering pastoral and wellbeing support to students.
• Ability to manage a caseload with empathy and discretion.
• Proficient in maintaining confidential records and using digital case-management tools.

Responsibilities

• Provide frontline pastoral and wellbeing support to students.
• Manage a varied caseload with structured assessment and triage.
• Conduct one-to-one support sessions online and in person.
• Maintain accurate confidential case records in digital systems (TargetConnect).
• Respond to student enquiries and contribute to drop-in sessions.
• Refer students to internal or external services as needed.
• Escalate safeguarding concerns per policy and procedures.
• Collaborate with academic teams and external partners to support student outcomes.
• Contribute to wellbeing workshops and inclusion initiatives.

Skills

Pastoral care

Wellbeing support

Communication skills

Organisational skills

Digital case management

Team collaboration

Education

Experience in education settings

Tools

TargetConnect

Job description

At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About the role

As a Student Support Advisor, you’ll provide frontline pastoral and wellbeing support to students navigating a range of personal and practical challenges. Working within a centrally coordinated, digital-first service, you’ll play a key role in ensuring students feel heard, supported and guided to the right help at the right time.

You’ll manage a varied caseload, offering structured support through assessment, triage and one-to-one sessions, while working closely with colleagues across the University and external services to deliver a consistent and compassionate student experience.

What You’ll Do:

• Provide empathetic, trauma-informed support to students experiencing wellbeing, mental health or practical challenges
• Manage a caseload, delivering one-to-one support sessions both online and in person
• Carry out assessment and triage, identifying appropriate support and next steps
• Maintain accurate, confidential case records using digital systems such as TargetConnect
• Respond to student enquiries and contribute to drop-in sessions
• Refer students to internal or external specialist services as needed
• Escalate safeguarding concerns in line with procedures and use sound judgement in managing risk
• Work collaboratively with academic teams and external partners to support student outcomes
• Contribute to workshops, initiatives and wider activities that promote wellbeing and inclusion

What You’ll Bring:

• Experience supporting young adults, with an understanding of the challenges they may face
• The ability to provide supportive, non-judgemental and inclusive pastoral care
• Strong communication skills and confidence handling sensitive situations
• Good organisational skills, with a focus on accurate record-keepingCwell confidence working with digital systems in a case management environment
• The ability to manage your workload, use initiative and recognise when to escape concerns
• Emotional resilience and a calm, professional approach in a busy setting
• A commitment to equality, inclusion and a positive student experience

Why BIMM University?

We are a values led organisation, meaning our core values underpin all that we do:

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

We are committed to promoting the safety and welfare of our students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.