Student Support Advisor

GET STAFFED ONLINE RECRUITMENT LIMITED; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days holiday (FTE)

SMART pension

Benefits package

Job summary

GET STAFFED ONLINE RECRUITMENT LIMITED's client in London is seeking a Student Support Advisor to provide frontline pastoral and wellbeing support to students in a digital-first service.

You will manage a varied caseload, carry out assessment and triage, deliver one-to-one sessions online and in person, and refer to internal or external services as needed.

The role requires empathy, clear communication, strong organisation and a commitment to safeguarding, equality and inclusion.

Qualifications

• Experience providing pastoral support to young adults.
• Ability to handle sensitive situations with confidentiality.

Responsibilities

• Provide frontline pastoral and wellbeing support to students.
• Manage a caseload and deliver one-to-one sessions online and in person.
• Carry out assessment and triage, identifying appropriate next steps.
• Maintain confidential case records using digital systems.
• Refer students to internal or external services as needed.
• Escalate safeguarding concerns as required.

Skills

Empathy

Communication

Organisation

Digital case management

Tools

TargetConnect

Job description

Student Support Advisor

Location: London

Salary: £29,172 – £35,464 per annum

Our client is more than just an educational institution; they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About the Role

As a Student Support Advisor, you’ll provide frontline pastoral and wellbeing support to students navigating a range of personal and practical challenges. Working within a centrally coordinated, digital-first service, you’ll play a key role in ensuring students feel heard, supported and guided to the right help at the right time.

You’ll manage a varied caseload, offering structured support through assessment, triage and one-to-one sessions, while working closely with colleagues across the University and external services to deliver a consistent and compassionate student experience.

What You’ll Do:

• Provide empathetic, trauma-informed support to students experiencing wellbeing, mental health or practical challenges.
• Manage a caseload, delivering one-to-one support sessions both online and in person.
• Carry out assessment and triage, identifying appropriate support and next steps.
• Maintain accurate, confidential case records using digital systems such as TargetConnect.
• Respond to student enquiries and contribute to drop-in sessions.
• Refer students to internal or external specialist services as needed.
• Escalate safeguarding concerns in line with procedures and use sound judgement in managing risk.
• Work collaboratively with academic teams and external partners to support student outcomes.
• Contribute to workshops, initiatives and wider activities that promote wellbeing and inclusion.

What You’ll Bring:

• Experience supporting young adults, with an understanding of the challenges they may face.
• The ability to provide supportive, non-judgemental and inclusive pastoral care.
• Strong communication skills and confidence handling sensitive situations.
• Good organisational skills, with a focus on accurate record-keeping.
• Confidence working with digital systems in a case management environment.
• The ability to manage your workload, use initiative and recognise when to escape concerns.
• Emotional resilience and a calm, professional approach in a busy setting.
• A commitment to equality, inclusion and a positive student experience.

Why Our Client?

They are a values-led organisation, meaning their core values underpin all that they do:

Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

They continually strive to create a culture of inclusivity so that they truly represent their diverse communities.

They particularly welcome applications from people of colour who are underrepresented in their organisation.

They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.